This profile has been claimed by the business owner or representative.
Extended Stay America - Orlando - Southpark - Commodity Circle
- Hotels
- Orlando, FL
About this business
Location details
8687 Commodity Cir., Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Underwhelmed Hotel needs a deep cleaning! Front desk staff were so helpful and friendly.
Business response:
Jennifer, thanks for being our guest. Although you liked our front desk staff, we are sorry for the cleanliness issues you had and regret the inconvenience caused. We have shared your comments with our housekeeping staff, and we will be more diligent in our efforts. We appreciate your valuable feedback and hope to have the pleasure of hosting you again soon. Sincerely, Hotel Management
Business response:
Thank you for your rating. Please accept our sincere apology for the inconvenience that you experienced during your stay. We appreciate your feedback and hope you will choose us again so we can provide you with a much improved visit. Sincerely, Hotel Management
Rooms are not clean and there is a bad smell and a lot of bugs ( I took some videos of the insects)
Business response:
Mohammed, please accept our sincere apologies that we failed to provide you with the clean and comfortable room that you deserved and regret the inconvenience caused. We take the cleanliness of our rooms very seriously and steps are already underway with our housekeeping team to ensure this does not happen again. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
tile in bathtub falling off, breakfast had alot to be desired!
Business response:
We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincere... read more
Nightmarish Initial contact with the check-in clerk was pleasant and professional. Upon entering the room we became immediately aware that the A/C unit was not working. I was blowing warm air and there was very damp, dank odor in the room. We returned to the lobby to be issued keys to another room. A/C in room #2 worked well, but the room was also musty and was not at all clean...counters and floors were sticky...there were "short hairs" in the bathtub, which along with the kitchen sink, was inhabited by grey and black mold.... read more
Business response:
We strive to provide excellent hospitality to all of our guests, but we are sorry this wasn’t your experience. Please accept our sincere apologies for the difficulties you encountered while being here. Your concerns regarding your rooms are shared with our housekeeping and maintenance teams to step up our game and deliver better service moving forward. Please consider staying with us again so we can provide you with a better experience. Sincerely, Hotel Management
A hotel that doesn't care to try We didn't expect much from the hotel; just the basic: essential amenities and cleanliness. We didn’t find any of those. After a quick check-in we were sent to a room in the first floor facing the parking lot. The first reality check was when we opened the door. There was this darkened room with strong stale odor. We proceeded to start the air conditioning and open the heavy dark drapes. To our surprise, there were no light screens drapes (veils) and at the other side of the window was the par... read more
Business response:
Edgar, please accept our sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. Please note, kitchenware and toiletries are available at the front desk as per the brand standard and are always complimentary. We hope you will consider ... read more
Not Worth It !! It was not i expected of the hotel... bed bugs, clogged bath tub and just forget the breakfast - its terrible. stayed for 2 nights and didn't clean the room the 2nd day....
Business response:
Thank you for being our guest and for taking time to leave feedback. Please know that we have strict policies and procedures in place to prevent issues of this nature. However, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up if needed. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Wouldn’t sleep there We checked in and were given keys. The room was dirty, beer bottles, unmade beds, unclean bathroom. Didn’t send someone that clean it for 45 minutes. Refused to spend the night and still got charged.
Business response:
Thank you for being our guest. We are disappointed to know you had a less than exceptional stay with us. Please accept our apologies for the inconvenience you encountered with regard to the cleanliness of your room and the poor service provided by our staff. Your feedback is important for us and it will be used as a training tool to improve our service levels and to ensure our guests are treated well going ahead. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sinc... read more
Bad service Double bed was reserved and got only single at arrival.
Business response:
Please accept our apologies that we failed to accommodate you with the room of your choice and the inconvenience it caused. We would love to welcome you back and provide you with the room of your preference on your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orlando - Southpark - Commodity Circle
How is Extended Stay America - Orlando - Southpark - Commodity Circle rated?
Extended Stay America - Orlando - Southpark - Commodity Circle has a 3 star rating with 2,973 reviews.
When is Extended Stay America - Orlando - Southpark - Commodity Circle open?
Extended Stay America - Orlando - Southpark - Commodity Circle is open now. It will close tomorrow at 12:00 a.m.