This profile has been claimed by the business owner or representative.
Extended Stay America - Orlando - Southpark - Commodity Circle
- Hotels
- Orlando, FL
About this business
Location details
8687 Commodity Cir., Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was in terrible condition. Broken porcelain soap tray in the shower with jagged edges. No covers on some of the electrical outlets. Bathtub was disgustingly dirty. I asked for a different room and the 2nd room was almost just as bad as the 1st room. No covers on the electrical outlets. Bathtub and shower were disgusting. I have pics if you want to see them. NOBODY should stay in those 2 rooms.
Business response:
Dear Guest, Thank you for sharing your experience with us. We are truly sorry to hear how unsettling the condition of both rooms felt during your stay, and we understand how frustrating this must have been. Your detailed observations are extremely helpful. We are reviewing the matters you mentioned so we can ensure the appropriate teams address them promptly. Your comfort is important to us, and we hope you might consider giving us another opportunity in the future so we can provide a visit that feels far more reassuring and... read more
Upon arrival, my initial impression of the establishment was deeply disappointing. I was dismayed to discover several concerning issues shortly after checking in. Unfortunately, the presence of stains and visible hair throughout the room made the environment feel unsanitary. Adding to this, the sighting of roaches further contributed to my decision to seek alternative accommodations. Consequently, I felt it necessary to check out of the hotel immediately.
Business response:
Dear Guest, Thank you for your recent review of your stay at our hotel. We are sorry to read your comments, and would like to start by offering you our apologies for any inconvenience caused to you. Our main goal is to offer an exceptional stay for our guests with comfortable accommodations and a responsive, friendly staff. After reading the details of your time with us, we regret that this was not your experience. We have shared your feedback with our team so these issues do not happen again. Thank you again for your feedba... read more
The Room itself is in a terrible condition, it smells like "Dog pee" everytime we enter the room. The hall way always smells as well. The toilet pump kept coming loose so we couldnt flush it. A huge patch of bathtub paint came off, I don't even think we are supposed to shower in it; the exhaust doesn't even work, so everytime we shower it is very humid and suffocating. The light was very dark in the bathroom vs. anywhere else in the room. The Sofa couch was awful to even sleep on because once you sat on it, it falls through,... read more
Business response:
Dear Guest, It was disappointing to read your comments about your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will address each of your concerns as we are committed to providing every guest a wonderful experience. Thank you again for your feedback, as this helps us to improve the experience for future guests. Sincerely, Hotel Management
Property is in poor condition. The hallway carpet is disgusting, and the building smells horrible. I booked my room and I wasn’t available so I was booked in a room that clearly had been smoked in. I had to leave and stay somewhere else due to the conditions of the property and smoke smell.
Business response:
Dear Tirrell, Thank you for sharing your feedback regarding your recent visit. We are very sorry to hear that your experience did not meet your expectations and that you were unable to stay in your assigned room. Although smoking is permitted only in designated areas, we sincerely regret any disruption this caused. We also appreciate your comments regarding the condition of the property, which have been shared with our team to help improve future stays. We hope to have the opportunity to welcome you back for a more comfortab... read more
I called twice for help canceling my reservation. I explained the reasons for my cancellation, but they didn't answer or understand. They charged me the full amount. I didn't feel safe with my family in the place I booked. When we arrived, there were a lot of people acting strangely inside and outside. On the way to our reserved room, the hallways and elevator were very dirty. To our dismay, when I entered the room, the floor, table, and kitchen sink were so dirty that the waiter took a towel from the sink to clean it. I ask... read more
Business response:
Dear Guest, Thank you for taking the time to share your concerns. Guest safety and comfort are always important to us, and we take all feedback seriously. Your comments regarding your family’s experience and the property’s condition have been shared with the appropriate team for review. We regret any inconvenience and understand your disappointment. We hope to have another opportunity to welcome you and provide the hospitality we strive for on your next visit. Sincerely, Hotel Management
Do not come there. It’s horrible. Terrible smalls like mold, marijuana and dirty together. No breakfast, we had to leave to Dunkin near to have breakfast. ( the machine coffee did “tea-coffee “ and the only thing available was muffin.
Business response:
Dear Bianca, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if our hotel was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. Being a select hotel, we serve grab-and-go breakfast and coffee. We regret that the choices did not meet your expectations. Your comments on the same are shared with the team. We hope yo... read more
It was literally the worst hotel I have ever stayed in. Now it was only 70 bucka for 3 people so I guess you get what you pay for.
Business response:
Dear Miguel, Thank you for taking the time to review your experience with us. We regret not meeting your expectations with the hotel. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. Your remarks are shared with our housekeeping and maintenance teams. We hope to serve you again under better circumstances. Sincerely, Hotel Management
We didn’t stay there . We left and went back home . The room looked like a murder scene from the curtains. The floor was sticky . The sink was clogged . The wash cloths and towels had hair in them . It was really disgusting and I couldn’t believe they gave me that room
Business response:
Dear Guest, Thank you for bringing this matter to our attention. We are very sorry your initial impression of the room did not meet your expectations. Your feedback has been taken seriously and shared with our team to ensure steps are taken to maintain the highest standards of cleanliness and room preparation. We take guest comfort very seriously and appreciate you sharing your concerns so we can work toward a better experience for future guests. We hope this unfortunate situation will not prevent you from staying with us ag... read more
There was poop in the toilet and roaches upon check in.
Business response:
Dear Erika, Thank you for being our guest. We’re genuinely sorry to learn of the cleanliness and pest concerns you encountered. This is not reflective of our standards, and your comments have been shared with our housekeeping and pest control teams for immediate attention. We maintain rigorous cleanliness and maintenance protocols, and we regret that this oversight impacted your stay. We appreciate you bringing it to our attention and hope you’ll consider giving us another opportunity to provide the quality stay you expected... read more
Frequently asked questions about Extended Stay America - Orlando - Southpark - Commodity Circle
How is Extended Stay America - Orlando - Southpark - Commodity Circle rated?
Extended Stay America - Orlando - Southpark - Commodity Circle has a 3.1 star rating with 2,655 reviews.
When is Extended Stay America - Orlando - Southpark - Commodity Circle open?
Extended Stay America - Orlando - Southpark - Commodity Circle is open now. It will close tomorrow at 12:00 a.m.