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Extended Stay America - Orlando - Southpark - Commodity Circle
- Hotels
- Orlando, FL
About this business
Location details
8687 Commodity Cir., Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Dear Guest, Thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustration or inconvenience you may have experienced during your stay. We hope you will return and let us show you the hospitality we are known for. Sincerely, Hotel Management
Bathroom floor was crumbling, found two bugs in the room, hotel breakfast didn't have oatmeal the second day and was just partially frozen muffins. No bathroom fan.
Business response:
Dear Catherine, Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay, including the condition of the bathroom and room concerns, as this does not reflect the standard we strive to provide. While some operational challenges can occur, your comments have been shared with our team to address maintenance, cleanliness, and amenities. We regret the inconvenience caused and appreciate you bringing these matters to our attention. We hope you might consider staying with us again ... read more
The hotel smelled so musky. The room has a moldy oder. There were pubic hairs in the
Business response:
Dear Guest, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially regarding the cleanliness of our hotel, which is an essential priority. We will address this matter with our housekeeping associates to ensure this does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back soon. Sincerely, Hotel Management
Rooms were not clean and the bathroom was awful.
Business response:
Dear Guest, Thank you for sharing your feedback with us. We’re sorry to hear that your visit did not meet the level of comfort you were expecting. Providing a well-kept and welcoming space is something we continuously work toward, and guest impressions are an important part of that process. While experiences can vary, comments like yours are reviewed to help guide ongoing attention to our accommodations. We appreciate you taking the time to let us know about your stay and value the opportunity to continue enhancing the overa... read more
Absolutely horrible! Driving up cars were blocking the driveway, people were smoking weed at the front entrance of the lobby. We were told upon checking in that rooms were being rented out and not cleaned. The service clerk at the front desk walked us to our prepaid room to ensure it was clean, we turned the lights on and there were two roaches crawling on the wall. The man said well at least house keeping cleaned this room. I was like no thank you Id like a refund and then was told well this is Orlando hotels are most likel... read more
Business response:
Dear Guest, Thank you for taking the time to share your experience. We are truly sorry to hear that your visit fell far below expectations and understand how upsetting the situation must have been. Please accept our sincere apologies for the cleanliness issues and the overall environment you encountered. While high occupancy can sometimes limit immediate solutions, your feedback has been shared with our team and housekeeping teams to address these concerns and prevent recurrence. We are committed to improving the safety, cle... read more
The room was in deplorable condition. Stained and broken couches, rusted fridge, not even a fork or glass in the kitchen. We were tired and decided that all we needed was a clean bed and bathroom. Late that night, I found a live cockroach in the bathroom but it was 1am and I decided to disregard it as an anomaly and a FL reality. The next night when we returned tired from the theme park I killed 4 cockroaches in the first 10 mins; two in the bathroom, one on the wall in the entry and one in the fridge!!!! I was completely di... read more
Business response:
Dear Guest, Thank you for sharing your feedback. We are very sorry yourstaydid not meet your expectations, and we understand how frustrating this must have been. Your comments have been shared with our team to help address the concerns you experienced and guide improvements in cleanliness, amenities, and overall comfort. We hope you will consider giving us another opportunity in the future to provide a more positive and enjoyablestay. Sincerely, Hotel Management
Péssimo. Já havia ido há mais de 15 anos e era ok. Justo custo x benefício. Acho que não fizeram nenhuma manutenção e limpeza extremamente ruim. Sujo (imundo), cheirando mal, móveis quebrados e baratas! Fiquei apenas uma noite e fui embora. Pelo menos estão conscientes e aceitaram o cancelamento e reembolso. É uma pena, pq estruturalmente tem potencial e a localização é muito muito boa!
Business response:
Dear Guest, We are truly sorry to hear how disappointed and uncomfortable you felt during your visit, especially given your previous positive impression from many years ago. We sincerely apologize for the concerns you encountered regarding the overall cleanliness and upkeep of the rooms, which affected your perception of value and ultimately led to your decision to depart earlier than planned. While we appreciate your acknowledgment of our team’s understanding of the cancellation, we are sorry that this was necessary. Your f... read more
Worst check in the hotel, cops coming into hotel in night for drunk women. No coffee or cups, bathroom had spots. No breakfast as reception said no truck came with food. So no breakfast Will not stay at this chain.
Business response:
Dear Guest, We are sorry to hear how unsettled and disappointed you felt during your visit, as this is certainly not the impression we aim to create. We apologize for the difficulties you encountered during check-in and understand how a rough arrival can set the tone for the rest of your visit. We also regret the disturbance you experienced during the night, which understandably affected your sense of comfort. In addition, we are sorry that coffee supplies were unavailable and that the bathroom condition did not meet expecta... read more
Room was not clean. No mattress for the pull out couch. Asked front desk for mattress, blankets, and sheets. They said they would bring them and never brought them up. Did not stay for breakfast. The sheriff was walking off the elevator onto our floor at 6am as we were leaving for the airport. We decided to get our kids out of the hotel.
Business response:
Dear Guest, We appreciate you bringing these matters to our attention and regret that aspects of your stay did not meet expectations. Please accept our sincere apologies for the inconvenience you encountered, as this is not the level of service we strive to provide. Your feedback is valuable and helps guide our ongoing efforts to enhance comfort and responsiveness. We hope you will consider giving us another opportunity in the future, as we would welcome the chance to provide a smoother, more enjoyable visit for you and your... read more
Frequently asked questions about Extended Stay America - Orlando - Southpark - Commodity Circle
How is Extended Stay America - Orlando - Southpark - Commodity Circle rated?
Extended Stay America - Orlando - Southpark - Commodity Circle has a 3 star rating with 2,795 reviews.
When is Extended Stay America - Orlando - Southpark - Commodity Circle open?
Extended Stay America - Orlando - Southpark - Commodity Circle is open now. It will close tomorrow at 12:00 a.m.