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Extended Stay America - Orlando - Southpark - Commodity Circle
- Hotels
- Orlando, FL
About this business
Location details
8687 Commodity Cir., Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible stay, found two cockroaches on the room, the bathroom was dirty, the floor on the room was dusty, and the breakfast was free coffee and muffins only.
Business response:
Dear Guest, We are truly sorry to hear how disappointing your visit was, and this is not the impression we aim to leave with anyone who chooses to stay with us. We regret that the condition of the accommodation did not meet acceptable expectations and that elements of upkeep and presentation affected your comfort. We also regret that our complimentary grab-and-go breakfast selections didn’t align with what you were hoping for, and we understand how this may have impacted your experience. Your comments have been shared with t... read more
If I could put 0 I would. The hotel smelled of mold and urine. Moldy shower, missing a door handle in bathroom. The suites do not have a separate room as advertised. We didn’t end up staying and got a new hotel for the night.
Business response:
Dear Guest, Thank you for sharing your experience, and we sincerely apologize for the discomfort and disappointment you encountered upon arrival. We understand how frustrating it can be when accommodations do not meet expectations, and we regret that you had to change hotels. While room layouts can vary by location, your feedback regarding cleanliness and condition is taken very seriously and has been shared with our team as part of ongoing efforts to improve standards. Guest input like yours is invaluable in helping us enha... read more
The staff were friendly and helpful. They worked with what they have. That being said. I have booked many hotels in my life and this place by far was the worse one. Sketchy location, roaches everywhere, horrible smell, tv and stove did not work, AC was dirty and blew out a horrible smell. The bathroom door handle did not have a lock. The room was dim and the sheets were dirty. Never again.
Business response:
Dear Guest, Thank you for being a guest at our hotel and for recognizing the courtesy and effort our team showed during your stay. We are very sorry to learn that the overall condition of the accommodations and the surrounding environment did not meet your expectations. A stay should feel comfortable, functional, and reassuring, and we regret that this was not your experience. Your feedback about the overall upkeep and functionality of the room will be reviewed with our team as we work to enhance the guest experience. We app... read more
Checked in and the clerk told us to be careful with the area. A sex worker yelled at my husband when he was trying to park. Roaches everywhere from the second we walked in our room. The room smelled musty and there were stains on every cloth surface. The drain stoppers were gone or removed. Rusted shower, damages in the bathroom. The shower head pressure was pretty good. The kitchen counter island was loose. I know Extended Stays arent the best but never this awful.
Business response:
Dear Guest, Thank you for sharing your experience. We are very sorry that your stay was affected by safety concerns in the surrounding area and the condition of your room, which did not meet expectations. We understand how unsettling it must have been to encounter issues with cleanliness and maintenance, and we sincerely appreciate you highlighting these concerns. We are glad the shower pressure met your needs, and we have shared your feedback regarding the other areas with our team to help ensure a more comfortable and welc... read more
The minute you come inside the hotel, it smelled and it got worse as we went to the room. Just glad it was close to universal studios and we only went for one night to stay over. If not I would have just found another place to check in. Which almost happen but we were all tired. And the pull up couch looked like it was brought from the dumpster.
Business response:
Dear Guest, Thank you for taking a moment to share your experience with us. We’re genuinely sorry to see that the odor you encountered upon arrival and the condition of the sofa left such a poor impression. We regret falling short of the expectations you rightfully had and understand the disappointment this has caused, especially after a long day of travel. Your feedback will be forwarded to our housekeeping and maintenance team to prevent such lapses from repeating. We hope you’ll consider giving us another opportunity in t... read more
My overall experience wasn’t good , maybe it was the timing , maybe it was something else but usually i try to work something out with facilities when i had a bad experience but this wasn’t the case. First room i had cigarettes smell greeted me at the door , it was a no no for me since i have 2 minors with me and the kitchen let say wasn’t it. The staff did accommodate me changing room and i did appreciate that. Second room was better but need work in the carpet and the tub. I really hope they renovate soon cuz its in a grea... read more
Business response:
Dear Guest, We appreciate you taking the time to share feedback about your stay. It is encouraging to know our team was able to assist with a room change and that their efforts were recognized. At the same time, we understand how certain aspects of the accommodations affected your comfort, especially while traveling with family. Your perspective is valuable, and we will use it to guide improvements that enhance the overall guest experience. Thank you for noting the convenient location, and we hope to welcome you again under ... read more
The room was in terrible condition. Broken porcelain soap tray in the shower with jagged edges. No covers on some of the electrical outlets. Bathtub was disgustingly dirty. I asked for a different room and the 2nd room was almost just as bad as the 1st room. No covers on the electrical outlets. Bathtub and shower were disgusting. I have pics if you want to see them. NOBODY should stay in those 2 rooms.
Business response:
Dear Guest, Thank you for sharing your experience with us. We are truly sorry to hear how unsettling the condition of both rooms felt during your stay, and we understand how frustrating this must have been. Your detailed observations are extremely helpful. We are reviewing the matters you mentioned so we can ensure the appropriate teams address them promptly. Your comfort is important to us, and we hope you might consider giving us another opportunity in the future so we can provide a visit that feels far more reassuring and... read more
Upon arrival, my initial impression of the establishment was deeply disappointing. I was dismayed to discover several concerning issues shortly after checking in. Unfortunately, the presence of stains and visible hair throughout the room made the environment feel unsanitary. Adding to this, the sighting of roaches further contributed to my decision to seek alternative accommodations. Consequently, I felt it necessary to check out of the hotel immediately.
Business response:
Dear Guest, Thank you for your recent review of your stay at our hotel. We are sorry to read your comments, and would like to start by offering you our apologies for any inconvenience caused to you. Our main goal is to offer an exceptional stay for our guests with comfortable accommodations and a responsive, friendly staff. After reading the details of your time with us, we regret that this was not your experience. We have shared your feedback with our team so these issues do not happen again. Thank you again for your feedba... read more
Frequently asked questions about Extended Stay America - Orlando - Southpark - Commodity Circle
How is Extended Stay America - Orlando - Southpark - Commodity Circle rated?
Extended Stay America - Orlando - Southpark - Commodity Circle has a 3 star rating with 2,795 reviews.
When is Extended Stay America - Orlando - Southpark - Commodity Circle open?
Extended Stay America - Orlando - Southpark - Commodity Circle is open now. It will close tomorrow at 12:00 a.m.