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Extended Stay America - Orlando - Southpark - Commodity Circle
- Hotels
- Orlando, FL
About this business
Location details
8687 Commodity Cir., Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
my stay at extended stay It was descent the room was ok just was cleaned good
Business response:
Thank you for your recent stay with us, and we appreciate you taking the time to share your rating. We are happy that you had a good overall experience, and that our accommodations met your expectations. We appreciate your business and hope to see you on your next visit to our area. Sincerely, General Manager
Nice renovations the king-size Suite was very nice. Lot's of space.It appears that the hotel was upgrading everything.
Business response:
We appreciate your kind review of Extended Stay America - Orlando - Southpark - Commodity Circle and for being our valued guest. Thank you for sharing your remarks about our spacious suites. Our housekeeping team does a great job in caring for our suites, so we are thrilled to share your nice comments with them. Thank you again for giving us the opportunity to serve you, and we hope to provide you with another comfortable stay in the future. Sincerely, General Manager
The room floor was dirty. The halway carpet had stains. The whole hotel smelled of Marijuana. Also, there were cockroaches in the first room given!
The front counter was friendly but the room smelled awful
Business response:
Dear Guest, Thank you for sharing your feedback. We are pleased to hear that our front desk staff provided friendly service during your stay. However, we sincerely apologize for the unpleasant smell in your room, which is not reflective of the standards we strive to maintain. Guest comfort and a clean environment are top priorities, and your comments have been shared with our housekeeping team. We appreciate your honesty, as it helps us improve our property and service. We hope to provide a fresher and more comfortable exper... read more
The best thing about the room was that it was not carpeted and the tv had good basic channels. Otherwise, the building in general smells bad, the “breakfast” was inedible, our ground floor window had a broken lock, it’s generally dingy and depressing. We chose to stay here for relative proximity to the airport without spending over $300. Also we thought the restaurants across the street were accessible. But it’s a schlep to get to the crosswalk and then to the restaurants. (The sushi and the coffee shop were really good thou... read more
Business response:
Dear Guest, We’re sorry that the overall condition and atmosphere of the property did not meet expectations during your stay. The issues you mentioned regarding the window lock and general upkeep are important, and we have shared them with the relevant teams internally for review and follow-up. We also regret that the breakfast offering and ease of accessing nearby dining options were not as convenient as anticipated. Guest insights like yours are invaluable as we continue to evaluate areas for improvement. On a positive not... read more
Worst Hotel Experience Ever. Poor Conditions and Incomplete Refund This was the worst hotel experience I have ever had. During our stay, we found three cockroaches in the room, which is completely unacceptable. The room also had a very strong, unpleasant odor that made it uncomfortable to even be inside. The futon bed did not have fitted sheets, showing a lack of basic preparation and cleanliness standards. My reservation was originally for two nights, and due to the unacceptable conditions, I asked for a full reimbursement.... read more
They cancelled our room and gave it to someone else. Then were not helpful to get the issues resolved. They also processed our payment, so the money had come out of the bank as well. The gentlemen working were nice, but not helpful to our situation. We had to leave since they “didn’t have our reservation”; which was not true. The cleanliness and overall aesthetics of the hotel was not good.
Business response:
Dear Guest, We’re sorry for the frustration reflected in your comments and regret that your arrival experience wasn't more positive. We recognize how these combined issues would significantly affect confidence in the visit from the outset. Your feedback has been carefully noted and will be taken into account as we evaluate the consistency of the guest experience across these areas. We regret that we were unable to accommodate you on this occasion and hope you will consider allowing us another opportunity in the future to pro... read more
Yes the room was bad lots broken did not worked and many roaches
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We sincerely apologize that your accommodations did not meet expectations and regret the concerns you encountered during your stay. Guest comfort is very important to us, and your comments help us focus on maintenance and overall room readiness improvements. We are committed to enhancing our facilities and ensuring a more pleasant environment for every visitor. We hope you will consider giving us another opportunity in the future so we can provide a more comfo... read more
Don't get much for the $$ Our VERY SMALL DOUBLE beds were very uncomfortable..limited hotel staff..we had to go to the front desk for everything! No business center to print boarding passes. We will not stay here again!
Business response:
Thank you for being our guest and for sharing your experience. We are sorry that you were not comfortable with your beds and had a disappointing experience. We have a variety of room configurations which may be more suitable to your needs the next time you stay with us. Thank you again, and we hope you will stay with us again soon, so that we can provide you the excellent experience you deserve. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Orlando - Southpark - Commodity Circle
How is Extended Stay America - Orlando - Southpark - Commodity Circle rated?
Extended Stay America - Orlando - Southpark - Commodity Circle has a 3 star rating with 2,795 reviews.
When is Extended Stay America - Orlando - Southpark - Commodity Circle open?
Extended Stay America - Orlando - Southpark - Commodity Circle is open now. It will close tomorrow at 12:00 a.m.