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Extended Stay America - Orlando - Southpark - Commodity Circle
- Hotels
- Orlando, FL
About this business
Location details
8687 Commodity Cir., Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The lobby staff was very rude and did not attend to our needs, they wanted to charge us too much money, the garbage cans in the hallways and surrounding areas were overflowing with garbage and had a bad smell because they did not change the bags, the room was not equipped like the staff. He indicated, the mats were dirty and stained like blood, and the room had a musty smell. Honestly, my family and I had to cancel our stay once we saw all that. I do not recommend it at all, this hotel must make a change of management to see... read more
Business response:
Dear Yomara, We were sorry to read your comments and would like to start by offering you our apologies for any inconvenience you were caused. Our main goal is to provide an exceptional stay for our guests with comfortable accommodations and a responsive, friendly staff. After reading the details of your time with us, we regret this was not your experience. We have shared your feedback with our team so these issues do not happen again. Thank you again for your candid feedback; we cannot improve without it. We look forward to ... read more
Business response:
Dear Patricia,We sincerely apologize for your recent experience and understand your frustration. Your feedback is important to us, and we are committed to addressing any issues that impacted your stay. We strive to provide a comfortable and pleasant environment for all our guests, and it is clear we fell short during your visit. Please know that we are taking steps to improve our services and facilities. We hope you consider staying with us again for a better experience.Sincerely,Hotel Management
Horrible! The front desk lady’s are rude and don’t care about you, they lied and said they are completely full when on there website and every other website it’s not and you can see it’s not the lady just didn’t want to help me out. Horrible I would never recommend this place to anyone. I’d say go to the extended stay next door to this one. They care more about there customers then this one does.
Business response:
Dear Zac, Thank you for your review of our hotel. We hope you will accept our deepest apologies for the level of service you received from our associates. We take our guest comments seriously, as they will help us enhance the experience for future guests. We hope to have another opportunity to show you the exceptional hospitality you always deserve and that we are known for providing.Sincerely, Hotel Management
Horrible servicio al cliente. Nunca tienen las cosas disponibles. Cada vez que fui a buscar toallas no tenían disponibles. Todo el tiempo tenía un horrible olor a cigarrillos. Los cuartos huelen a humedad y sucio. El colchón del sofá cama estaba terriblemente sucio y sin ropa de cama. Tuve que pedir sábanas para el mismo. En fin una esxperiencia horrible.
Business response:
Dear Jennifer, We want to express our gratitude for taking the time to share your recent experience at our hotel. Your feedback is important to us, and we are genuinely sorry for any inconvenience you encountered during your stay. Our primary mission is to provide our guests with comfortable accommodations and great service by a warm, responsive team. We regret that your experience did not reflect this commitment. We hope to have the opportunity to welcome you back, as we are dedicated to delivering the flawless visit you de... read more
Room was dirty and found some cockroaches
Business response:
Dear Jean, Thank you for sharing your experience. We sincerely apologize for the cleanliness issues and the presence of pests in your room. This does not reflect the standards we aim to uphold. Your feedback is crucial, and we will address these concerns with our housekeeping and pest control teams immediately. We appreciate your understanding and hope to provide you with a more comfortable stay in the future.Sincerely,Hotel Management
Nos atendieron de mala manera porque no hablábamos inglés nos cobraron bien caro su precio nunca me aceptaron que tenía reservación con expidea decían que era imposible que una misma persona reservara dos habitaciones pésima atención.
Business response:
Dear Antonio, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
They need to update the rooms, bugs, no breakfast serve for the guest.
Business response:
Dear Shandra, Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay. Ensuring our guests have a comfortable and pleasant experience is our priority, and we regret that we fell short in this instance. Your comments regarding room updates and breakfast service have been shared with the management team. We appreciate your input and hope to have the opportunity to provide you with an improved experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Orlando - Southpark - Commodity Circle
How is Extended Stay America - Orlando - Southpark - Commodity Circle rated?
Extended Stay America - Orlando - Southpark - Commodity Circle has a 3 star rating with 2,795 reviews.
When is Extended Stay America - Orlando - Southpark - Commodity Circle open?
Extended Stay America - Orlando - Southpark - Commodity Circle is open now. It will close tomorrow at 12:00 a.m.