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Extended Stay America - Orlando - Southpark - Commodity Circle
- Hotels
- Orlando, FL
About this business
Location details
8687 Commodity Cir., Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
i felt like we were in a cleaned up crime scene. garbage, roaches and rust. do not stay!!!
Business response:
Dear Diego,We sincerely apologize for the unsettling experience you had during your stay. The issues you encountered with cleanliness and maintenance are unacceptable, and we understand how distressing that must have been. This is not the standard we aim to provide, and we will be addressing these concerns with our team to ensure they are resolved. Your feedback is invaluable to us, and we regret that your stay was impacted. We hope you will give us another chance to provide you with the hospitality we are known for on your ... read more
I could not even stay in the room, immediately upon entry I started gagging from the horrid smell. The girl at the front desk was wonderful but unfortunately could not help. I left and booked another hotel.
Business response:
Dear Kelley, We sincerely apologize for the unpleasant experience you had with the smell in your room. Cleanliness and comfort are extremely important to us, and we will investigate this issue further to ensure it doesn’t happen again. We appreciate your kind words about our front desk staff, and we regret that we couldn’t provide you with the stay you expected. We hope to have the opportunity to welcome you back in the future for a much better experience. Sincerely,Hotel Management
Pesimo Es un hotel para indigentes, y no lo mencionan la atención es buena de los empleados pero es algo terrible y hasta peligroso , sucio mal estado lo peor que he visto
Business response:
Dear Nancy, We are sorry to hear about your concerns during your stay. While we strive to provide a safe and welcoming environment for all guests, we acknowledge your comments about cleanliness and conditions. Your remarks have been shared with our team to address these issues promptly. We’re glad you found our staff attentive and will work harder to meet the standards you expect. We hope to welcome you back under better circumstances. Sincerely,Hotel Management
I was asked to tell you how the facility was- it was not a pleasant stay, however the manager did refund one night. I booked a room with a bed and a sleeper couch. The room had no couch (but a space for one) on check-in. I had to accept that room or move to a upper floor which I could not due to disability and was initially declined any assistance. The room itself had a TV with no remote (was declined to be given one by front desk), a phone that was not connected and did not work, and flooring and tile in bathroom that were ... read more
Business response:
Dear Jessica, We deeply regret the numerous challenges you encountered during your stay. This is far from the standard we aim to provide, and we sincerely apologize for the inconvenience, from the room conditions to safety concerns. Please know we are taking immediate steps to address these issues with our team. Your experience is invaluable in helping us improve, and we truly hope to earn your trust in the future. We look forward to welcoming you back. Sincerely,Hotel Management
THE HORROR I was deeply embarrassed to bring my 15-year-old child to such an unpleasant environment. The smell of urine, marijuana, and pet waste seemed ingrained in the walls and carpets. The room conditions were unacceptable. Outside, people were visibly under the influence, and dogs in nearby rooms were barking incessantly. We entered the room but left immediately, walking out of the hotel altogether. It felt neither healthy nor safe. I kindly request a refund due to these unacceptable conditions.
Business response:
Dear Gustavo,First, we want to sincerely apologize for the issues you experienced during your recent stay with us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you.We understand that no explanation of these issues can change your recent experience. Please know that we will take appropriate measures to address the problem and prevent future occurrences. We are wholly committed to regaining your trust and confidence. Please ac... read more
Too bad that the building design and layout is just right and the room that I was in was of a sufficient, satisfactory design. That said, the place is a garbage pail with the smell to prove it. I was assigned room 222, immediately upon walking in the first red flag was the sticky vinyl floors, once pass that you notice the horrible roach infested odor that I am very familiar with as I am a landlord. The furniture is outdated and damaged, there were no chairs in the dinette area or even at the desk. Then came the roaches, I k... read more
Business response:
Dear ORLANDO, Thank you for your feedback. We sincerely apologize for the cleanliness and pest issues you encountered during your stay. This is not the experience we strive to provide, and we take your concerns seriously. Our team is addressing these matters with pest control and housekeeping to ensure a higher standard of cleanliness moving forward. We appreciate you bringing these issues to our attention and hope to have the opportunity to welcome you back under better conditions.Sincerely,Hotel Management
Don’t stay here spend your money somewhere else Roaches everywhere we ended up switching hotels and sleeping in the car that night everything in the room was either broken or missing
Business response:
Dear Guest,We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for the inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every Guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We hope you will consider giving us another chance in the future to provide you with th... read more
Frequently asked questions about Extended Stay America - Orlando - Southpark - Commodity Circle
How is Extended Stay America - Orlando - Southpark - Commodity Circle rated?
Extended Stay America - Orlando - Southpark - Commodity Circle has a 3 star rating with 2,795 reviews.
When is Extended Stay America - Orlando - Southpark - Commodity Circle open?
Extended Stay America - Orlando - Southpark - Commodity Circle is open now. It will close tomorrow at 12:00 a.m.