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Extended Stay America - Orlando - Southpark - Commodity Circle
- Hotels
- Orlando, FL
About this business
Location details
8687 Commodity Cir., Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I checked into this hotel and left within 10 minutes. The room smelled awful, and there was no security—people were openly smoking in the elevator. The worst part was seeing a rat! I left as quickly as possible and ended up stranded in Orlando until I found another hotel. This was the worst experience I've ever had. Avoid this place at all costs.
Business response:
Dear Maria, Thank you for bringing these severe concerns to our attention. We deeply apologize for the issues you encountered, including the unpleasant smell, lack of security, and pest problem. This is certainly not the experience we aim to provide. Your feedback is crucial, and we will address these matters urgently to prevent future occurrences. We regret the inconvenience caused and hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management
Full of mold, mildew, dirt and rot and falling apart - felt very unsafe. It was shocking.
Business response:
Dear Deirdre, We deeply regret the poor experience you had during your stay and sincerely apologize for the condition of your room. Your description of mold, mildew, and other issues is very concerning, and we understand how unsettling this must have been. Please know that we take your feedback seriously and are taking immediate action to address these problems. Your comfort and safety are our top priorities, and we are committed to improving our facilities. We hope you will consider giving us another opportunity to provide ... read more
We were little late to check in due to the fact that the flight was delayed. My reservation was canceled. The person who was at the desk gave us hard time to re-open the reservation. I spoke to Hotel.com customer service and they contacted the hotel management. The hotel management agreed not to charge any fine for not showing up. But unfortunately, I was charged a fine of $95.17, they lied to us. There was cockroaches all over the room. 1 of the bed had a broken stand and thus the bed was tilted. The toilet bowl was dirty. ... read more
Business response:
Dear Ratan, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
The floor was filthy. The kitchen was not stocked and nothing was avaliable when requested. The lights didn't work and were not fixed. On the words of another guest, its the first time I have ever had to beg for things that should have been in the room to start with.
Business response:
Dear Wendy, We regret to hear about your recent experience and apologize for the inconveniences you faced. It is disappointing to learn that the cleanliness and room amenities did not meet your expectations. We strive to provide all our guests with a comfortable and fully equipped stay, and your feedback highlights areas where we need to improve. Our team strives to ensure each guest has an exceptional visit; therefore, we truly regret this was not your experience. Please be assured that your concerns are being addressed wit... read more
Do not stay here worst hotel I have been its dirty and smelled horrible walked in people were complaining but checked in we walk towards elevator which was flooded with dirty water for some reason, garbage bins overflowing everywhere, walk up the stairs to our room open the door to horrible odor, bathroom had mold and a roach in little kitchen went right back down stairs to front desk to leave due conditions, it's really disgusting to be in there the lady agreed said she would cancel and refund us to just follow up with Expe... read more
Business response:
Dear Luis, Thank you for bringing this to our attention. We deeply regret the issues you encountered during your stay. The conditions described are unacceptable and do not reflect our standards. Maintaining a clean and fresh environment throughout the property is vital to us, and we strive to provide our guests with well-kept accommodations. Please know that this matter will be addressed with our respective team for improvement. Unfortunately, financial inquiries for reservations made through third-party, prepaid booking sit... read more
Terrified We did not stay AT ALL it was a terrifying place. Did not feel comfortable at all so we didn't even check in. Cancelled right at the front desk.
Business response:
Dear Desiree, Thank you for sharing your review. We truly care about delivering excellent service and ensuring the comfort of all of our guests, so we are sorry we did not meet your expectations. We hope you will give us another chance to demonstrate the excellent service and accommodation you should have experienced on this visit.Sincerely,Hotel Management
Stay away from this place. The smell is horrible. The beds are lumpy and uncomfortable. It’s scary. The couch was hard and sticky. My son and I slept in the car. Only way this can be an extended stay is if you’re down and out and have no other options except homelessness.
Business response:
Dear Mike, Thank you for sharing your thoughts. We are sorry that your stay did not meet your expectations. We appreciate your feedback on the comfort and cleanliness of the accommodations. Your comments are important to us; we will review them carefully to make necessary improvements. We hope you will consider giving us another chance in the future.Sincerely,Hotel Management
De-Badge from ESA now One word, terrible! This specific Extended Stay America is overdue for a complete overhaul. I personally recommend de-badging from the ESA network until it does, (Mostly regarding dilapidating facility issues)
Business response:
Dear Babatunde, We sincerely apologize that our property did not meet your expectations. We strive to maintain high standards of quality and service across all our locations, and we are sorry that this was not reflected in your experience. Your feedback regarding the condition of our facilities is invaluable, and we appreciate you bringing these concerns to our attention. We are committed to making improvements and ensuring our guests have a comfortable and enjoyable stay. Thank you for sharing your thoughts with us. Sincere... read more
Frequently asked questions about Extended Stay America - Orlando - Southpark - Commodity Circle
How is Extended Stay America - Orlando - Southpark - Commodity Circle rated?
Extended Stay America - Orlando - Southpark - Commodity Circle has a 3 star rating with 2,795 reviews.
When is Extended Stay America - Orlando - Southpark - Commodity Circle open?
Extended Stay America - Orlando - Southpark - Commodity Circle is open now. It will close tomorrow at 12:00 a.m.