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Extended Stay America - Orlando - Southpark - Commodity Circle
- Hotels
- Orlando, FL
About this business
Location details
8687 Commodity Cir., Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room dirty, all sorrounfings dirty and trads cans outaide the room full of trash bags. Smelled like dogs. The sofa matress cover in stains and old. The furnitures old and cover in scratches. Bathroom tub had purple stains.
Business response:
Dear Guest, We sincerely apologize for the cleanliness and maintenance issues you encountered during your stay. This does not reflect our standards, and we regret the inconvenience caused. Your feedback is invaluable, and we will address this matter with our housekeeping team immediately to prevent such oversights in the future. Your satisfaction is our top priority, and we hope you will consider giving us another opportunity to host you. We are committed to providing exceptional experiences and look forward to demonstrating... read more
Very nice and spacious but the bathroom was terribly moldy and I had a baby with us so I had to get scrubbing because it was too late to move accommodations
Business response:
Dear Emeka, Thank you for your feedback. We're glad you found your room at Extended Stay America spacious and nice. We apologize for the condition of the bathroom and appreciate your understanding. Your comments are important, and we will share this issue promptly. We look forward to welcoming you back for a better experience in the future.Sincerely,Hotel Management
The experience was beyond unacceptable, and I feel compelled to provide detailed feedback on the issues I encountered. Upon arrival, I was immediately struck by the state of the property. The trash receptacles were overflowing, creating an unsightly and unsanitary environment. Additionally, the elevator was out of order, which made accessing my room difficult, especially with luggage.The stairwell reeked of urine, contributing to an overall sense of neglect and poor hygiene. Once inside the room, I found the cabinet doors we... read more
Business response:
Dear Anthony, We deeply regret the issues you encountered during your stay. Your detailed feedback is concerning and not reflective of the experience we aim to provide. We are immediately addressing the cleanliness, maintenance, and staff behavior concerns you've raised. Please accept our sincerest apologies for the inconvenience and discomfort caused. We value your feedback as it helps us improve our standards and ensure a more positive experience for all guests in the future. We appreciate your patience and understanding a... read more
Upon checking in for a late check in after calling, I was cancelled. Front desk receptionist was not understanding of the situation. Room that was given to me last minute was disgustingly dirty and unsanitary. Rug was lifting up and the smell was terrible. I can’t revive a facility like this is still in operation for the public.
Business response:
Dear Samir, Thank you for your feedback. We sincerely apologize for the inconvenience you experienced during your late check-in. It’s unacceptable that your reservation was canceled despite your call, and we regret that our front desk receptionist did not provide the excellent service we strive for. We will share your feedback with our team and ensure improvement. Additionally, we are deeply sorry for the condition of the room you were given; cleanliness and comfort are our top priorities, and this does not reflect our stand... read more
Upon arrival, the hotel had a bad smell. On the way to our room we saw trash piled up to the ceiling all along the the hallways. Our room had a terrible smell, broken furniture and mold and cockroaches in the bathroom. Nedless to say me and my family did NOT feel safe or confortable in this hotel and left inmediately.
Business response:
Dear Tahiri, We sincerely apologize for the unacceptable conditions you encountered during your stay. Your experience does not reflect the standards we strive to uphold. Immediate action will be taken to address the cleanliness and maintenance issues you've described to prevent recurrence. Please accept our sincerest apologies for the discomfort and inconvenience caused. We value your feedback and understand your decision to leave. We are committed to improving our facilities and services to ensure all guests have a safe and... read more
Bad bad bad Bad services, cucarachas on the room Bathroom. Bad conditions I ask for my money back
Business response:
Dear Ricardo, We are deeply sorry that your visit did not meet your expectations. At our hotel, we strive to provide excellent hospitality and accommodations to all our guests, and it seems we fell short in your case. We truly apologize for any inconvenience caused to you. Please be assured that we take your feedback seriously and will use it to improve our services. We would appreciate the opportunity to make it up to you and provide you with the quality experience you deserve. Thank you.Sincerely,Hotel Management
Could not stayed in this hotel, I got there after driving 8 hours and I did not have a room because they over booked me and I had already paid for it. Terrible staff very unhelpful and not friendly not willing to help out. Worst experience ever will never book with this hotel ever.😡 It was hard to get reimbursed too.
Business response:
Dear Erica, We want to extend our apologies for not being able to provide you with a room. We completely understand your frustration and the inconvenience this caused you; however, we can confirm this is not a normal occurrence for us. We are grateful that you have brought these specific concerns to our attention as we continually grow and improve from our guest feedback. We hope you will give us another opportunity in the future as we would welcome the chance to provide you with an outstanding visit.Sincerely,Hotel Manageme... read more
The property no good
Business response:
Dear Cristian, We value guest feedback; therefore, we thank you for taking the time to share your review. It is disappointing to see that your experience was anything other than satisfying. We hope to have the opportunity to welcome you back and provide you with an improved stay in the future.Sincerely,Hotel Management
Horrible smell in the hallways. We got to the room and it reeked of cigarette smoke. I immediately got sick and got a refund and left.
Business response:
Dear LeAnn, Thank you for taking the time to share your feedback with us. We genuinely regret hearing about the circumstances that led to you leaving us earlier than planned. We understand what you experienced was frustrating, and we are truly sorry for any inconvenience you experienced. Our team always aims to provide compassionate and fair service to all our guests. We would like to regain your trust and hope to serve you again whenever your travels bring you to the city.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Orlando - Southpark - Commodity Circle
How is Extended Stay America - Orlando - Southpark - Commodity Circle rated?
Extended Stay America - Orlando - Southpark - Commodity Circle has a 3 star rating with 2,795 reviews.
When is Extended Stay America - Orlando - Southpark - Commodity Circle open?
Extended Stay America - Orlando - Southpark - Commodity Circle is open now. It will close tomorrow at 12:00 a.m.