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Extended Stay America - Orlando - Southpark - Commodity Circle
- Hotels
- Orlando, FL
About this business
Location details
8687 Commodity Cir., Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Filthy unsafe hotel, do not stay here.... Booked a one bedroom suite on hotels.com for me and my 3 kids. I verified with hotel the reservation and room two days before. When we got there the desk clerk told us they didn't have us booked for a one bedroom and they had no one bedroom suites available till November. The room they gave us was filthy, the refrigerator made terrible noises,the window was cracked/broken. There was a strange whole in the wall.... bullet hole??? There were drawers missing in the kitchen, light bulbs ... read more
Business response:
Dear Rosemarie, Thank you for sharing your feedback, and we sincerely apologize for the issues you encountered during your stay. It’s unacceptable that your room was not up to our standards, and we regret the inconvenience caused by the lack of availability and the cleanliness concerns you described. Your safety and comfort are our top priorities, and we take your comments seriously. We appreciate your input as we work to improve our services and facilities. We hope you’ll consider giving us another chance in the future.Sinc... read more
You would definitely NOT want an Exteneded Stay! We were under mandatory evacuation from hurricane Milton, so we decided to stay in Orlando. The pictures of the hotel online looked very nice. Upon check in we were placed in a room that we had not booked, and being that the hotel was completely booked due to the evacuations, we accepted. Every other hotel had no availability. The room had a strange smell, the floors were well worn, the furniture was terribly worn and looked like a thrift shop donation, the toilet made a loud ... read more
Business response:
Dear Guest, Thank you for your feedback. We are truly sorry to hear about the issues you encountered during your stay, especially during such a challenging time. We understand your concerns regarding the room, amenities, and the overall condition of the property. Your comments are being shared with our team to address and improve these areas. We strive to offer a better experience for all guests, and we hope to welcome you back under better circumstances in the future.Sincerely,Hotel Management
The accommodations were not good. The toilet was broken in the room and would not flush. The pull out couch that we were relying on was broken and did not function and whichever employee was in the room last knew this in advance of our stay as they left it extended and leaning up against the wall (mechanism for the bed to come down was broken) so 2 of 6 family members had to sleep on the floor. Room also smelled bad. Staff at front desk was not helpful whatsoever with the exception of Toni, the manager, who is refunding out ... read more
Business response:
Dear Donald, Thank you for your feedback. We sincerely apologize for the numerous issues you experienced during your stay, including the broken toilet, pull-out couch, and unpleasant odor in your room. This is not the standard we strive for, and we will address your concerns with our team to ensure improvements are made. We appreciate your recognition of Toni's efforts to assist you, and we are committed to making necessary upgrades. We hope to welcome you back for a much-improved experience in the future. Sincerely,Hotel Ma... read more
Malísima atención
Business response:
Dear Yaimar, Thank you for choosing our hotel for your recent visit. We are disappointed to hear about your experience, as we take great pride in providing outstanding hospitality. Your feedback has been shared with our entire staff to ensure our focus remains on delivering exceptional service to every guest. We hope you will give us another chance to welcome you back soon, as our team would love for you to experience our hotel the way you should have during this visit. Thank you again for being our guest and sharing your fe... read more
Frequently asked questions about Extended Stay America - Orlando - Southpark - Commodity Circle
How is Extended Stay America - Orlando - Southpark - Commodity Circle rated?
Extended Stay America - Orlando - Southpark - Commodity Circle has a 3 star rating with 2,795 reviews.
When is Extended Stay America - Orlando - Southpark - Commodity Circle open?
Extended Stay America - Orlando - Southpark - Commodity Circle is open now. It will close tomorrow at 12:00 a.m.