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Extended Stay America - Orlando - Southpark - Commodity Circle
- Hotels
- Orlando, FL
About this business
Location details
8687 Commodity Cir., Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Tenía la confirmación de Expedia llame al hotel para confirmar todo estaba listo y cuando llegue al hotel no me recibió Cancelaron la reservación sin notificación fue una experiencia horrible No Lo Recomiendo
Business response:
Dear Luis, Thank you for reviewing your recent visit to our hotel. Please accept our apologies for the issue regarding your reservation. We understand your frustration and assure you this is not usual for us. However, we always aim to follow up and resolve everything to your total satisfaction; therefore, we are disappointed this was not your experience. Please rest assured we will review these matters with our team to ensure our guests are always welcomed courteously and prevent similar issues from repeating. We hope you wi... read more
EXTRIMLY BAD SMELL IN THE ROOM. I COULD NOT STAT IN THE ROOM OR SLEEP. HAD TO LEAVE THE PLACE
Business response:
Dear Tomas, Thank you for choosing us and sharing your feedback. Our promise is to provide you with a fresh, clean room and provide everything needed to ensure your comfort. Therefore, we sincerely apologize for the oversights while preparing your room and regret that you had to leave sooner than anticipated. This is not representative of our typical service standards, and we will address this with our housekeeping team to ensure such lapses are not repeated. We are wholly committed to restoring your confidence in our hotel ... read more
It’s look ghetto
Business response:
DearTristan, Thank you for your feedback. We apologize for the appearance of our property not meeting your expectations. We understand the importance of a welcoming and well-maintained environment and are actively working on improvements. Your input is invaluable to us as we strive to enhance our guests' experience. We hope to have the opportunity to provide you with a more positive stay in the future.Sincerely,Hotel Management
The property on the exterior looked normal but once you stepped inside it was a different story. The carpets in the hallways smelled like it wasn’t cleaned in a few years and there was always trash by the only functioning elevator. The rooms were not as advertised (broken drawers, musty AC unit, furniture was beat up, etc).
Business response:
Dear Natasha, We strive to provide a comfortable and pleasant environment for all our guests; your comfort is important to us. We regularly review our cleaning and maintenance practices to ensure our standards are upheld throughout the hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will address each of your concerns as we are committed to providing every guest with a beautiful experience. Feedback... read more
Garbage in the hallways, horrible smell, insects, roaches everywhere.
Business response:
Dear Wendy, Thank you for taking the time to give us your feedback on your recent stay at our hotel. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. Every detail, from first impression at check-in to final check-out, should be focused on exceptional customer service and impeccable attention to detail in all areas of our property. Please know that we are taking immediate act... read more
The room was dirty and we seen several cockroaches and the hallways smelled like horrible cat pee and there was always people outside working on cars or smoking and drinking.
Business response:
Dear Shari, We sincerely appreciate your feedback and apologize for the oversight by our housekeeping staff during your recent stay. It isn't very pleasant to learn that your experience did not meet our high standards. We take this matter very seriously and will ensure that such oversights are not repeated. Your patience during your stay is greatly appreciated. We value your patronage, and we hope to host you again in the future, providing you with a flawless and memorable experience that reflects our commitment to excellenc... read more
Hotel was full of people on drugs. Marijuana is all you could smell walking down the hallway and in the elevator.
Business response:
Dear Tonya, We are sorry we did not deliver the exceptional stay you deserved. We regret that your stay was less than perfect and are sorry for the difficulties you experienced. We appreciate you bringing this to our attention, and we hope you will give us another opportunity the next time you are in the area.Sincerely,Hotel Management
Got a bed and sofa and no sheets for extra sofa bed. Had to pay extra to move to a 2 bed unit, also because AC did not work in unit 1. Found cockroach inside the room, shower bathtub is all scratched up or dirty, hard to tell. One elevator did not work, and bags full of trash next to other elevator, overflowing. With extra payment the rate comparable to a better rating hotel and would have avoided the bad experience. Had to come back!
Business response:
Dear Alfonso, Thank you for sharing your feedback following your recent stay at our hotel. We are sorry for the disappointment you encountered with our housekeeping service. Your feedback is greatly appreciated as it allows us to improve our guest experience. We will address these concerns appropriately and sincerely regret any inconvenience you experience. Please accept our sincere apologies for not delivering the exceptional visit you deserved. We take our guest reviews seriously and hope you will stay with us again for a ... read more
Frequently asked questions about Extended Stay America - Orlando - Southpark - Commodity Circle
How is Extended Stay America - Orlando - Southpark - Commodity Circle rated?
Extended Stay America - Orlando - Southpark - Commodity Circle has a 3 star rating with 2,795 reviews.
When is Extended Stay America - Orlando - Southpark - Commodity Circle open?
Extended Stay America - Orlando - Southpark - Commodity Circle is open now. It will close tomorrow at 12:00 a.m.