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Extended Stay America - Orlando Theme Parks - Vineland Rd.
- Hotels
- Orlando, FL
About this business
Location details
5610 Vineland Rd., Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Raven, it was a pleasure receiving your fantastic rating for Extended Stay America. We are thrilled you enjoyed every aspect of your stay. Your feedback is the best performance measure we have, and we appreciate you letting us know we are succeeding. Thank you for being our guest, and we look forward to your next visit. Sincerely, Hotel Management
Great Place It was a fast check in and everything we needed was available at the front desk. The hotel was very clean and everyone wore their masks as required. It's close to Universal Orlando, restaurants at walking distance and stores. I would recommend staying here.
Business response:
Thank you for selecting Extended Stay America for your stay and sharing your glowing review. We are thrilled to know you liked our immaculate property and that you found our location convenient perfect for your plans. We also appreciate you for highlighting our team following the safety guidelines. Your recommendation is appreciated, and we look forward to seeing you again. Sincerely, Hotel Management
NightMare Check In When I arrived at the hotel first thing i encountered was 3 characters at the entrance of the hotel and when i got in to the lobby i noticed a particular smell (weed) amd i ask the fro t desk lady if they allow smoking in the property and she replied ABSOLUTELY NO and i told her but smell to weed in here an she said "thats what im trying to figure out " then she said that the manager got me as a not showed up and cancel my reservation it was 2:00 a.m and I was tired of diving for 12 hours so that wasnt a p... read more
Business response:
Thank you for being our guest. We are sorry for not meeting your expectations with our hotel and for the issues that you encountered. We have shared your comments with our team, and we will address the concerns you outlined. We value you as our guest and regret the inconvenience caused. We encourage you to try us again as we are confident you will have a better experience. Sincerely, Hotel Management
Business response:
Matthew, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Business response:
Thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
Need improvement!! The front desk staff where very nice. But the place had a feeling like i was in some low class hood. I couldn't sleep well do to children running around on the floor above me, i found a centipede crawling on my bed. Nothing like other Extended stay of America I've been before.
Business response:
Arturo, firstly, we thank you for your loyalty to our brand. Although you liked our courteous associates, we are sorry for the disturbance you experienced. We wish we had an opportunity to address it and make your experience a relaxing one. We are also sorry for the cleanliness issue. Your feedback is shared with our housekeeping team to take corrective actions. It is never our intention to cause any discomfort, and we hope to regain your trust. Sincerely, Hotel Management
Everyone has been very courteous and the rooms are very clen.
Business response:
Janice, thank you for the glowing review of Extended Stay America. It’s a pleasure to know you liked our attentive associates as well as our well-kept accommodations. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
Ok Hotel was a little run down..... hallways were very hot and had an odor to the them. Rooms were huge which was a plus. They didn’t have any kitchen supplies and we had to ask for bedding for the sleeper sofa. When we called they had to check and see if they even had any
Business response:
Mollie, thank you for your review. Although you had an overall pleasant stay with us and liked the spaciousness of our suite, we are sorry for the issues you encountered in the hallways. We have taken note of your feedback and will share it with the appropriate team. We also regret your disappointment with some of our amenities not being available during your visit due to the current circumstances. We hope to welcome you back so that we can provide you with a much better experience. Sincerely, Hotel Management
Business response:
Joanna, thank you so much for the terrific rating regarding your stay at Extended Stay America. We hope you are already planning another trip our way. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orlando Theme Parks - Vineland Rd.
How is Extended Stay America - Orlando Theme Parks - Vineland Rd. rated?
Extended Stay America - Orlando Theme Parks - Vineland Rd. has a 4.4 star rating with 1,690 reviews.
When is Extended Stay America - Orlando Theme Parks - Vineland Rd. open?
Extended Stay America - Orlando Theme Parks - Vineland Rd. is open now. It will close tomorrow at 12:00 a.m.