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Extended Stay America - Orlando Theme Parks - Vineland Rd.
- Hotels
- Orlando, FL
About this business
Location details
5610 Vineland Rd., Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The elevator was broken walked up three flights , it smelled the room and the breakfast the free breakfast was literally grAb and go and it was right in the entrance of lobby from check in. No working iron and no hair blower.
Business response:
Thank you for being our guest. We regret not meeting all of your expectations and are sorry for the issues you encountered. Your comments will be shared with the appropriate team members to address the problems you outlined. On behalf of everyone here, we look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
Lacking the amenities you'd expect. Appliances in kitchen look very dated. No cookware, plates, glasses or untensils to cook with. Tub was dirty had bugs in it. Had panel drapes instead of ones that could close to keep the light out, parking lot lights kept waking me up throughout the night. Couldn't watch TV because they had satellite service that was out due to the rain. Elevator out of service. Bed was comfortable though.
Business response:
Earl, thank you for evaluating your stay with us. We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and make sure we are more diligent going forward. On a positive note, we are happy you were pleased with the comfort of our beds. We hope you will give us a chance to redeem ourselves the next time you are in the area. Thank you again. Sincerely, Hotel Management
Our final room was okay. The first room they gave us was messy with an unmade bed, trash in the room, and generally not clean. The room and hall had a scent of smoke even though signs were all over the place.
Business response:
Thank you for your review. We are sorry for the cleanliness issue you encountered in your initial suite and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. On rare occasions, we have guests who do not adhere to the property rules concerning smoke, and that can be challenging for all concerned. We hope the otherwise positive aspects of your visit will bring you back to us for an even better experience. Sincerely, Hotel Manage... read more
Pool closed per management The pool was closed at the “managers” choice. The pool and kitchenette was the main things that sold me on Thai location. I passed up other hotels, just to find out that the pool was closed for no reason.
Business response:
Christina, thank you for taking the time to provide feedback on your recent stay at our hotel. We apologize for the condition of our indoor pool at that time, and have addressed this issue with the proper team member in charge of that area. We will make every effort to notify guests in the future when the pool is closed due to maintenance issues. We hope you will visit us again and give us an opportunity to give you a much better impression of our hotel. Sincerely, Hotel Management
Room was comfortable and had everything we needed. (Except a hair dryer, no big deal) AC company was there this weekend to deep clean all units and sanitize. Overall good hotel.
This place is always clean! And has a good air freshener thru out in the Lobby, hallways and in rooms too. The only thing I didn't like is that they didn't had close captions, I'm hard of hearing and I need Close Captions to understand the T.V
Business response:
Thank you for being our loyal guest and for sparing some time to share your review. We highly appreciate your comments about our well-maintained property and our clean accommodations. Your rating is also appreciated, and we look forward to welcoming you to Extended Stay America. Sincerely, Hotel Management
Very close to international dr and all the parks! Free parking. Friendly staff
Business response:
Thank you for being our guest at Extended Stay America and for the fantastic feedback. We are glad to know you had a great stay and that you were impressed with our ideal location and courteous associates. It was a pleasure hosting you, and we look forward to seeing you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orlando Theme Parks - Vineland Rd.
How is Extended Stay America - Orlando Theme Parks - Vineland Rd. rated?
Extended Stay America - Orlando Theme Parks - Vineland Rd. has a 4.4 star rating with 1,690 reviews.
When is Extended Stay America - Orlando Theme Parks - Vineland Rd. open?
Extended Stay America - Orlando Theme Parks - Vineland Rd. is open now. It will close tomorrow at 12:00 a.m.