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Extended Stay America - Orlando Theme Parks - Vineland Rd.
- Hotels
- Orlando, FL
About this business
Location details
5610 Vineland Rd., Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff was very nice and pleasant. My room was clean and santized. Can’t wait to go back in November. Thank you for a wonderful experience.
Business response:
Thank you for the great review. We are happy you had a good stay and look forward to seeing you in November.
El hotel esta bien centrico y personal muy amable ,pero el piso que me toco solo olia a cigarrillo todo el tiempo y la habitacion igual ,el desayuno es muy pobre tuve que salir del hotel para comprar desayuno 😕
Business response:
Dixie, it was a pleasure to have you as our guest. We are glad to read you had an overall pleasant visit and liked our service. However, we apologize for the less than spotless condition of your guest suite and for the housekeeping service issues you experienced. This does not meet our standards, and steps have already been taken to address and correct our performance.Also, we are sorry the breakfast offerings were not to your liking. We will make note of your feedback as we plan any changes to our breakfast offerings. We're... read more
Business response:
Thank you Christopher for the review. It was our pleasure having you stay with us.
It was quiet and clean. I did not like that they had no blackout curtains so the sun, moon and the parking lot lights went right through my window.
Business response:
Cindy, thank you for being our guest at Extended Stay America. We are happy to know you had a peaceful stay with us and liked our well-kept property. However, we regret the inconvenience you had. On behalf of everyone here, we look forward to welcoming you back soon for an even better experience. Sincerely, Hotel Management
This property is ok if you just want to sleep. The night check in staff was a bit rude when asked about morning breakfast not the nicest. ELEVATOR IS BROKEN and going three flights of stairs were a nightmare. Bed was clean, bathroom, kitchen. But do not sit on small reclining chair it had some "stains" that were of human fluids. Carpets were stained with footprints and room smell musky. Thank god we brought lysol. You have to take your towels down for new ones. Small outdated tv signal goes in and out. We had rain and lets s... read more
Business response:
Thank you for being loyal to our brand. We are happy to know you had an overall pleasant stay with us and liked the service provided by our courteous staff. However, we are sorry for the issues you encountered and regret the inconvenience caused. Your comments will be shared with the appropriate team members to address the problems you outlined. On behalf of everyone here, we look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
The elevator was broken walked up three flights , it smelled the room and the breakfast the free breakfast was literally grAb and go and it was right in the entrance of lobby from check in. No working iron and no hair blower.
Business response:
Thank you for being our guest. We regret not meeting all of your expectations and are sorry for the issues you encountered. Your comments will be shared with the appropriate team members to address the problems you outlined. On behalf of everyone here, we look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
Lacking the amenities you'd expect. Appliances in kitchen look very dated. No cookware, plates, glasses or untensils to cook with. Tub was dirty had bugs in it. Had panel drapes instead of ones that could close to keep the light out, parking lot lights kept waking me up throughout the night. Couldn't watch TV because they had satellite service that was out due to the rain. Elevator out of service. Bed was comfortable though.
Business response:
Earl, thank you for evaluating your stay with us. We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and make sure we are more diligent going forward. On a positive note, we are happy you were pleased with the comfort of our beds. We hope you will give us a chance to redeem ourselves the next time you are in the area. Thank you again. Sincerely, Hotel Management
Our final room was okay. The first room they gave us was messy with an unmade bed, trash in the room, and generally not clean. The room and hall had a scent of smoke even though signs were all over the place.
Business response:
Thank you for your review. We are sorry for the cleanliness issue you encountered in your initial suite and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. On rare occasions, we have guests who do not adhere to the property rules concerning smoke, and that can be challenging for all concerned. We hope the otherwise positive aspects of your visit will bring you back to us for an even better experience. Sincerely, Hotel Manage... read more
Frequently asked questions about Extended Stay America - Orlando Theme Parks - Vineland Rd.
How is Extended Stay America - Orlando Theme Parks - Vineland Rd. rated?
Extended Stay America - Orlando Theme Parks - Vineland Rd. has a 4.4 star rating with 1,719 reviews.
When is Extended Stay America - Orlando Theme Parks - Vineland Rd. open?
Extended Stay America - Orlando Theme Parks - Vineland Rd. is open now. It will close tomorrow at 12:00 a.m.