Extended Stay America - Orlando Theme Parks - Vineland Rd.

Business response:

Thank you for evaluating your visit to our hotel. We are sorry for the noise issue which impacted your stay. We wish we had the opportunity to address the noise issue while you were here as we would have done our best to ensure you were comfortable. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management 

Business response:

We appreciate your rating but were disappointed not to have delivered our best. We would like to improve our impression on you and hope you give us a chance to do that in the near future. Sincerely, Hotel Management 

Business response:

Michael, thank you for choosing us. It feels good to know you had a pleasant stay with us, but we are sorry as we missed meeting your expectations for a perfect stay. Kindly note we have a full-size refrigerator with ice trays for guests’ convenience in every room and therefore, we do not have ice machines. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. We hope you’ll choose us again on your next trip to our area. Sincerely, Hotel Management 

Business response:

Dionne, thanks for sharing your wonderful rating about your experience at the Extended Stay America. We are happy to see your stay with us was perfect in all the ways and hope we have the pleasure of hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for staying with us. We are happy you liked our convenient location and your comfortable room. That being said, we are sorry for the unwanted visitors you encountered in your room. Thanks for bringing this to our attention. We have scheduled additional treatments to prevent this from happening again. We hope to have the opportunity to make it up to you at a future visit. Sincerely, Hotel Management 

Business response:

Thank you for sharing your excellent rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management 

Business response:

Jared, thank you for being our guest. We are pleased you overall enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for staying at Extended Stay America. We are glad you had a pleasant time here. We value your feedback as it will help us improve our facilities moving forward. We hope to have the opportunity to welcome you back. Sincerely, Hotel Management 

Business response:

Thank you for sharing your experience at the [hotel name]. As a valued customer, we appreciate your feedback and are delighted to know that you had a great stay. We take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you for your time and come visit us again soon! Sincerely, Hotel Management