Extended Stay America - Orlando Theme Parks - Vineland Rd.

Business response:

Thank you for staying with us. We are glad to read you liked our convenient location and courteous service as well as the comfort our beds provide. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest and for your kind feedback. Every team member here at Extended Stay America works hard to deliver a great guest experience, so we really appreciate you noticing their efforts. We appreciate your business and hope you will visit us again the next time you are in the area. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to share your review of Extended Stay America. We are glad to know you had a pleasant stay and liked our location. However, we are sorry we missed meeting some of your expectations. All in-room amenities are available and kept at the front-desk and are always complimentary. We appreciate your suggestion and hope to have the opportunity to welcome you back for a more enjoyable visit. Sincerely, Hotel Management 

Business response:

Thank you for staying with us. We are glad to read you liked our convenient location and the service provided by our courteous associates. That being said, we are sorry for not meeting some of your expectations with our facilities. Your feedback has been shared with the appropriate teams in an effort to improve our facilities moving forward. Thanks again for being our guest, and we look forward to serving you much better in the future. Sincerely, Hotel Management 

Business response:

We appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management 

Business response:

Anabelle, we appreciate you being our guest. Thank you for letting us know your visit at Extended Stay America was perfect in every way. We look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thanks so much for the nice review. We are pleased everything went well for you during your visit and that our wonderful location made it even better. Thank you for choosing Extended Stay America. We look forward to your next stay! Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post your review. We are so sorry for the issues you experienced and regret the inconvenience it caused. We take the cleanliness of our guest’s suites very seriously, and we assure you we will redouble our efforts to make an even better impression. Counting on your kind generosity to accept our apologies, we hope you will consider a return visit. Sincerely, Hotel Management 

Business response:

John, thanks for evaluating your visit to our hotel. Although you liked certain aspects of our hotel, we apologize for the odor and cleanliness issue you came across while being here. Your experience is shared with our housekeeping department to do a deep cleaning of your room. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention as we can address it appropriately. It was a pleasure having you with us, and we hope you’ll choose us again on your next trip to our a... read more