Extended Stay America - Orlando Theme Parks - Vineland Rd.

Business response:

Thank you for evaluating your experience at our hotel. We are pleased to know you liked the spaciousness of your room and that you had an overall comfortable stay. Kindly note, our housekeeping is done on a weekly basis to respect the privacy of our guests and offer them minimal intrusion. We hope you’ll consider giving us an opportunity to make your next stay an improved one. Sincerely, Hotel Management 

Business response:

Hui, thank you so much for the perfect rating of Extended Stay America. It’s great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you are back here. Sincerely, Hotel Management 

Business response:

Thank you for sharing your feedback. We are pleased you had a great stay. We truly appreciate your kind comments regarding our convenient location and comfortable suites. We look forward to welcoming you back soon to the even better experience. Sincerely, Hotel Management 

Business response:

Thanks for choosing to stay with Extended Stay America for a birthday weekend. We are delighted to read you were impressed with your well-appointed room and that our location was perfect for your needs. It was a pleasure hosting you, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

We strive to consistently deliver exceptional service, so we apologize that you had a disappointing experience with us. We have shared your feedback with the staff members and steps have already been taken to prevent these mistakes from being repeated in the future. We hope to have the opportunity to redeem ourselves on a future date. Sincerely, Hotel Management 

Business response:

Michael, we are delighted you chose Extended Stay America for your visit and we are happy to know our front desk team made your stay memorable. We appreciate the acknowledgement of our hard working staff and we look forward to sharing your compliments with them. We hope you will make us your home whenever you are in town! Sincerely, Hotel Management 

Business response:

Bobby, many thanks for taking the time to post your generous rating online. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Tanya, we appreciate you staying with us and providing a review of your experience. During your stay, our pool was out of order and we apologize for your disappointment. We have made the necessary repairs and it is in working order now. Your feedback in regard to our complimentary grab-and-go breakfast will be shared with our Brand Leaders. Thank you for staying with us, and we invite you to come back again so you can enjoy the pool. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. Our goal is to make your visit as comfortable as possible and to assist you in any way, so we are glad we accomplished this while you were here. We appreciate your nice rating. Please come back and see us again soon. Sincerely, Hotel Management