Extended Stay America - Orlando Theme Parks - Vineland Rd.

Business response:

We appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management 

Business response:

Anabelle, we appreciate you being our guest. Thank you for letting us know your visit at Extended Stay America was perfect in every way. We look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thanks so much for the nice review. We are pleased everything went well for you during your visit and that our wonderful location made it even better. Thank you for choosing Extended Stay America. We look forward to your next stay! Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post your review. We are so sorry for the issues you experienced and regret the inconvenience it caused. We take the cleanliness of our guest’s suites very seriously, and we assure you we will redouble our efforts to make an even better impression. Counting on your kind generosity to accept our apologies, we hope you will consider a return visit. Sincerely, Hotel Management 

Business response:

John, thanks for evaluating your visit to our hotel. Although you liked certain aspects of our hotel, we apologize for the odor and cleanliness issue you came across while being here. Your experience is shared with our housekeeping department to do a deep cleaning of your room. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention as we can address it appropriately. It was a pleasure having you with us, and we hope you’ll choose us again on your next trip to our a... read more

Business response:

Thank you for evaluating your experience at our hotel. We are pleased to know you liked the spaciousness of your room and that you had an overall comfortable stay. Kindly note, our housekeeping is done on a weekly basis to respect the privacy of our guests and offer them minimal intrusion. We hope you’ll consider giving us an opportunity to make your next stay an improved one. Sincerely, Hotel Management 

Business response:

Hui, thank you so much for the perfect rating of Extended Stay America. It’s great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you are back here. Sincerely, Hotel Management 

Business response:

Thank you for sharing your feedback. We are pleased you had a great stay. We truly appreciate your kind comments regarding our convenient location and comfortable suites. We look forward to welcoming you back soon to the even better experience. Sincerely, Hotel Management 

Business response:

Thanks for choosing to stay with Extended Stay America for a birthday weekend. We are delighted to read you were impressed with your well-appointed room and that our location was perfect for your needs. It was a pleasure hosting you, and we look forward to welcoming you back soon. Sincerely, Hotel Management