Extended Stay America - Orlando Theme Parks - Vineland Rd.

Business response:

We strive to consistently deliver exceptional service, so we apologize that you had a disappointing experience with us. We have shared your feedback with the staff members and steps have already been taken to prevent these mistakes from being repeated in the future. We hope to have the opportunity to redeem ourselves on a future date. Sincerely, Hotel Management 

Business response:

Michael, we are delighted you chose Extended Stay America for your visit and we are happy to know our front desk team made your stay memorable. We appreciate the acknowledgement of our hard working staff and we look forward to sharing your compliments with them. We hope you will make us your home whenever you are in town! Sincerely, Hotel Management 

Business response:

Bobby, many thanks for taking the time to post your generous rating online. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Tanya, we appreciate you staying with us and providing a review of your experience. During your stay, our pool was out of order and we apologize for your disappointment. We have made the necessary repairs and it is in working order now. Your feedback in regard to our complimentary grab-and-go breakfast will be shared with our Brand Leaders. Thank you for staying with us, and we invite you to come back again so you can enjoy the pool. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. Our goal is to make your visit as comfortable as possible and to assist you in any way, so we are glad we accomplished this while you were here. We appreciate your nice rating. Please come back and see us again soon. Sincerely, Hotel Management 

Business response:

Wow – thanks for your kind words! It was a pleasure to read the Front Desk associates were responsive to your needs and took care of your requests so thoroughly. Our team takes pride in delivering excellent service so you will want to come back often. We can't wait to show them your review. Thanks again for your positive feedback. We look forward to your next stay at Extended Stay America. Sincerely, Hotel Management 

Business response:

Johanna, thank you for reviewing your nice experience at Extended Stay America. It’s always our attempt to provide a comfortable experience for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Management 

Business response:

Thanks for staying with us. We are happy to read you liked our convenient location and that you had an overall pleasant stay. However, we are sorry you were unhappy with breakfast choices and regret the inconvenience caused. Your comments regarding breakfast specifics have been shared with our Brand Leaders to assist them when determining new offerings for future implementation. Thanks for being our guest, and we hope to welcome you back for enjoying a much better visit. Sincerely, Hotel Management 

Business response:

Robert, thank you for your review of your experience at our hotel. We take precautions so our guests are not disturbed during our renovation. However, we apologize for any inconvenience caused to you while being here. Your concern for breakfast choice will be shared with our Brand Leaders when determining new offerings. We hope the positive aspects of your visit will bring you back to us. Sincerely, Hotel Management