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Extended Stay America - Orlando Theme Parks - Vineland Rd.
- Hotels
- Orlando, FL
About this business
Location details
5610 Vineland Rd., Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Overall is a fair balance between price and quality. Frequent traveler with 80 nights in hotel per year. For my experience, hotel could be more clean. Small details: received two keys for the room but only one worked, invoice never received by email, extended stay membership not applied to the stay, even informing the staff; that's why not getting 4 or 5 stars.
Business response:
Dear Ramon, Thank you for reviewing our hotel. It is nice you had a pleasant stay. We appreciate you pointing out specific items you loved and areas where we can improve. However, we are sorry for the issues you encountered. We are evaluating the instances you mentioned, as we are committed to offering better service for our guests. Considering our price, please stay with us again so we can provide you with a more satisfying experience. Sincerely,Hotel Management
Trash build up outside of hotel. Nice and friendly front desk. Trash in stair ways. Trash pile up and trash overflow in exterior trash cans next to side door entrance.Not cleaned up.
On our way to this property, we received a call that we were being sent to the location 2 doors down - 5620 Major Blvd. Not a problem - they had a reservation for us. Check in was easy. The staff was nice. We went up to our floor and as we stepped off the elevator, we were hit by an awful smell - like nasty diapers! The room was nice, but had worn carpet. But there was NOTHING in the cupboards- no plates, pans, etc. We had to ask at the desk for it, but it was 2 plates, 1 bowl, 2 forks & spoons, no pan, no coffee maker as th... read more
Business response:
Dear Cathy, Thank you for reviewing our hotel. It is nice you had a pleasant stay. We appreciate you pointing out specific items you loved and areas where we can improve. However, we are evaluating the instances you mentioned, as we are committed to offering better service for our guests. Please consider staying with us again so we can provide you with a more satisfying experience. Sincerely,Hotel Management
L
To much noise inside the room
Business response:
Dear Augusto, Thank you for being our guest. It is nice to know you had a pleasant stay. However, we are sorry for the noise concerns that you mentioned. Our front desk team is always there to help you. We appreciate your feedback and hope we have a future opportunity to serve you again.Sincerely,Hotel Management
Read The Reviews I was looking for an inexpensive place to stay for one night and I got what I expected. I research all of the hotels and read reviews going back at least six months. This hotel was rated a high six. I think that's accurate. The Good: 1) Convenient location - Universal is just down the street, 2) There are multiple food options that you can walk to, 3) The room was relatively clean. The Not So Good: 1) There's a security deposit of $100 when you check in. It wasn't mentioned in any of the communication I rece... read more
Business response:
Dear Guest, Thank you for taking the time to share about your stay. We are always excited to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. We are sorry if our deposit policy inconvenienced you. We prioritize transparency by listing all charges on every booking source so our guests can make informed decisions. The deposit is meant to cover any incidental charges during your visit and is refundable. Thank you for bringing this to our attention, and we will take ... read more
Frequently asked questions about Extended Stay America - Orlando Theme Parks - Vineland Rd.
How is Extended Stay America - Orlando Theme Parks - Vineland Rd. rated?
Extended Stay America - Orlando Theme Parks - Vineland Rd. has a 4.4 star rating with 1,690 reviews.
When is Extended Stay America - Orlando Theme Parks - Vineland Rd. open?
Extended Stay America - Orlando Theme Parks - Vineland Rd. is open now. It will close tomorrow at 12:00 a.m.