Extended Stay America - Palm Springs - Airport

Business response:

Dear Guest, We regret that aspects of your visit did not align with expectations, particularly regarding in-room conveniences, on-site amenities, and the condition of certain fixtures. Ensuring that accommodations are well supplied and properly maintained is important to us, and it is disappointing to learn this was not your experience. Your observations have been communicated to our management and maintenance teams. We understand how these issues can impact overall comfort and influence future travel decisions. We appreciat... read more

Business response:

Dear Guest, Thank you for choosing Extended Stay America and for your fantastic review. We’re thrilled to hear that our team made your visit so enjoyable and that their service exceeded your expectations. It’s wonderful to know that their professionalism and friendliness left such a positive impression. We will surely pass along your kind words to the staff for a job well done, and we look forward to welcoming you back soon for another exceptional visit. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your feedback with us. We’re sorry if any aspect of your stay did not meet your expectations. We strive to provide all guests with comfortable accommodations and properly functioning amenities. Your comments have been shared with the appropriate teams to help ensure that all features, including water temperature and other in-room facilities, meet our standards consistently. We appreciate you bringing this to our attention and hope to have the opportunity to provide a more seamless experience... read more

Business response:

Dear Guest, Thank you for sharing your feedback. We apologize that your accommodations were not as clean as expected. Your comments have been shared with our housekeeping team to help improve the guest experience, and we hope to welcome you back on your next visit. Sincerely, Hotel Management 

Business response:

Dear Guest, We are pleased to know your accommodation felt refreshed and that our team’s attentiveness contributed positively to your stay. We understand how important a peaceful atmosphere is, particularly during overnight hours, and appreciate you noting how surrounding activity affected your rest. Your comments have been acknowledged as part of our ongoing focus on guest comfort. We value you taking the time to provide this insight and hope to welcome you again for an even more relaxing visit in the future. Sincerely, Hot... read more

Business response:

Dear Guest, Thank you for including Extended Stay America in your travel plans! We’re glad you enjoyed the amenities and found our team friendly during your stay. We truly appreciate your kind words and look forward to welcoming you back again soon. Sincerely, Hotel Management 

Business response:

Dear Guest, We appreciate your feedback and are genuinely sorry to hear that our shuttle service and coffee options did not meet your expectations. We're also disappointed to learn that the pastries did not meet your expectations, and we understand how important these details are for a pleasant stay. Your comments are invaluable to us as we strive to enhance our offerings, and we hope to provide a better experience for you in the future. Thank you for sharing your thoughts with us, and we look forward to welcoming you back f... read more