Extended Stay America - Palm Springs - Airport

Business response:

Dear Guest, We’re glad you took the time to let us know about your experience, as guest input is essential in helping us evaluate and enhance the overall stay. We understand how important a welcoming and well-prepared room and convenient amenities are for a smooth visit. Your observations will be carefully considered to support ongoing improvements and ensure a more seamless experience for future guests. We appreciate your perspective and hope that a future stay allows us the opportunity to provide a more comfortable and ful... read more

Business response:

Dear Guest, It’s great to hear that you enjoyed a tidy room and felt welcomed by our team! Providing a comfortable space along with friendly, attentive service is something we take pride in at Extended Stay America. Your kind words mean a lot to us, and we’re thrilled that your visit was positive. We look forward to welcoming you back for another enjoyable stay soon! Sincerely, Hotel Management 

Business response:

Dear Guest, We regret that aspects of your visit did not align with expectations, particularly regarding in-room conveniences, on-site amenities, and the condition of certain fixtures. Ensuring that accommodations are well supplied and properly maintained is important to us, and it is disappointing to learn this was not your experience. Your observations have been communicated to our management and maintenance teams. We understand how these issues can impact overall comfort and influence future travel decisions. We appreciat... read more

Business response:

Dear Guest, Thank you for choosing Extended Stay America and for your fantastic review. We’re thrilled to hear that our team made your visit so enjoyable and that their service exceeded your expectations. It’s wonderful to know that their professionalism and friendliness left such a positive impression. We will surely pass along your kind words to the staff for a job well done, and we look forward to welcoming you back soon for another exceptional visit. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your feedback with us. We’re sorry if any aspect of your stay did not meet your expectations. We strive to provide all guests with comfortable accommodations and properly functioning amenities. Your comments have been shared with the appropriate teams to help ensure that all features, including water temperature and other in-room facilities, meet our standards consistently. We appreciate you bringing this to our attention and hope to have the opportunity to provide a more seamless experience... read more