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Extended Stay America - Palm Springs - Airport
- Hotels
- Palm Springs, CA
About this business
Location details
1400 E. Tahquitz Canyon Way, Palm Springs, CA, 92262, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Yolanda, thanks for reviewing our hotel. We want all of our guests to enjoy their visit, so we are sorry if any inconveniences were experienced while you were here. We hope you give us another opportunity to provide you with a much better experience. Sincerely, Hotel Management
Location and exterior was good. Interior and cleanliness was poor. Breakfast service was poor.
Business response:
Thank you for taking the time to write a review of our hotel. We are happy to know you liked our convenient location, but we are sorry for the cleanliness issues you had and the inconvenience it caused. Your comments will be shared with our team in order to prevent similar issues from happening again. We hope you give us another chance to serve you better in the future. Sincerely, Hotel Management
Business response:
Thanks for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management
Business response:
Joseph, we appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management
It’s always a great experience from when my parents house Burnt down and then stay at extended stay and every time end of my family members or myself have been to an extended stay it’s always a delight and this was just another one of those thank you
Business response:
Russell, thanks for sharing your review online. It was a pleasure knowing everything went well during your stay and that we could meet your expectations for a perfect stay. Your business is appreciated, and we hope you will come back to Extended Stay America again soon. Sincerely, Hotel Management
I stayed for 3 nights and there was no housekeeping service. We had to aske for towels and othe necessary supplies...
Business response:
Khalid, thank you for reviewing our hotel. We apologize for the housekeeping issues in your room. Please know our housekeeping service is provided once a week for guests staying eight or more nights. For those who are staying for shorter periods of time, services are available for a minimal fee and linen exchange is available at the front desk at any time and are complimentary. We're sorry if this was not explained to you at the time of our your arrival. We hope you will give us a chance to redeem ourselves the next time you... read more
Hotel is okay. Needs upgrading. Lobby and hallways were a bit untidy. Room was comfortable but had a slight hint of onion in the air. Great place for quick unplanned trip to Palm Springs.
Business response:
Ron, thank you for taking the time to post your review online. We are happy to know you liked our ideal location and your comfortable room. We also appreciate your concerns and have taken a note of it. It was our pleasure serving you, and we hope to welcome you back soon. Sincerely, Hotel Management
it was a decent hotel, decent location bed was comfortable, staff was nice, carpet was dirty.
Business response:
Tia, thank you for being our guest. We are happy to know how much you liked your comfortable bed as well as our ideal location. However, we are sorry for the inconvenience you faced. Your feedback has been discussed with the concerned team to be more diligent going forward. We hope the positive aspects of your visit will bring you back to us for an even better experience. Sincerely, Hotel Management
The service was terrible, I called ahead to see if there was early check-in, the hotel staff said 2pm is the earliest. I got there at 2:55pm the clerk said rooms were not ready to come back in 10 minutes. The door to get into building out of order, the side walks around the building were filthy. The room was clean but lacked dishes, or hair dryer. No ice machine. However there was a refrigerator in the room but would have been nice to have ice.
Business response:
Thank you for being our guest. Although you liked your room, we are sorry for the poor service you received. Also, please know various in-room amenities are kept at the front desk and delivered to your suite upon request. We receive many positive comments regarding our fully equipped kitchens with a full-size refrigerator which includes ice trays for your convenience. Therefore we do not have ice machines on our property, and we apologize for your disappointment. We hope you will give us another opportunity to deliver the se... read more
Frequently asked questions about Extended Stay America - Palm Springs - Airport
How is Extended Stay America - Palm Springs - Airport rated?
Extended Stay America - Palm Springs - Airport has a 3.3 star rating with 2,480 reviews.
When is Extended Stay America - Palm Springs - Airport open?
Extended Stay America - Palm Springs - Airport is open now. It will close tomorrow at 12:00 a.m.