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Extended Stay America - Palm Springs - Airport
- Hotels
- Palm Springs, CA
About this business
Location details
1400 E. Tahquitz Canyon Way, Palm Springs, CA, 92262, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The bed was comfrontable. I think it might be time to update the insides of the rooms. Make them more.moderate.
Business response:
Thank you for sharing your feedback. I will pass your recommendations on to the proper departments. We appreciate the time you've taken to share your suggestions with us. See you again soon!
good location and lots of free parking good location and lots of free parking
Business response:
Daniel, thank you for taking the time to share your feedback of Extended Stay America. It felt good to know you liked our location close to many interesting places and that you had a great stay with us. Your review is appreciated, and we hope to be your choice of hotel in the future as well. Sincerely, Hotel Management
The location is quiet and clean. The interior is a little drab.
Business response:
Thank you for being our guest. Although you liked our calm atmosphere, we are sorry for not meeting your expectations for a perfect stay. We hope the positive aspects of your stay will bring you back to us. Sincerely, Hotel Management
SOMETHING MISSING - Coffee. The location is very good. The only negative is, No Coffee in the Room.
Business response:
Wanda, thank you for reviewing your stay at Extended Stay America. We're glad to know our location was ideal for you, but we're sorry for not meeting some of your expectation. We hope this did not overshadow your otherwise positive experience, and we look forward to hosting you back soon. Sincerely, Hotel Management
Lobby wasnt well maintained or inviting. There was a dog behind the reception desk that was walking all over everything. Staff seemed annoyed. Otherwise the room itself was clean, well maintained and served its purpose
Business response:
Thank you for choosing Extended Stay America. We're glad to know you liked your well-kept room and that overall you had a pleasant stay with us. However, we're sorry for the service issue you encountered while you were here. We have discussed your feedback with our team to remind them our primary goal is to provide outstanding customer care to our guests. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Business response:
Brianna, thank you for evaluating your stay. Your review indicates we have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
Looks are deceiving For the way the hotel looked on the outside the inside of the rooms was not so nice. Pillows were like a piece of paper and beds were really uncomfortable
Business response:
Thank you for staying at our hotel and for your candid feedback. We want our guests to have a comfortable stay and to get a restful night’s sleep, so we are sorry that you found the bedding uncomfortable. Our front desk is available 24 hours a day, so we would have been happy to move you to another room at your request. We continually work to improve our accommodations, and we appreciate you sharing your comments. We hope that you will stay with us again, and we will do our best to provide you with a better stay. Sincerely,... read more
Business response:
Natasha, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Unwelcoming As soon as we walked into the lobby, I understood the lukewarm reviews. The lobby, which often sets the tone of a property, was dark and unwelcoming. Staff were friendly but not quite as sharp as I would have expected. The room was nothing special. The kitchen was dated. No amenities are stocked, not even a drinking glass! These are available at the lobby, which we found inconvenient and rather insulting. Room was rather dark. There was a nice leather recliner - but it had been fixed so it could not recline. Bed ... read more
Business response:
Paul, please accept my sincere apologies for the issues you encountered and regret the inconvenience it caused. We are sorry not meeting all of your expectations, and please be assured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks again for your feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Palm Springs - Airport
How is Extended Stay America - Palm Springs - Airport rated?
Extended Stay America - Palm Springs - Airport has a 3.3 star rating with 2,477 reviews.
When is Extended Stay America - Palm Springs - Airport open?
Extended Stay America - Palm Springs - Airport is open now. It will close tomorrow at 12:00 a.m.