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Extended Stay America - Palm Springs - Airport
- Hotels
- Palm Springs, CA
About this business
Location details
1400 E. Tahquitz Canyon Way, Palm Springs, CA, 92262, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
In need of renovation. This hotel is pretty rundown. We had two rooms and both had issues. One door wouldn’t lock and the maintenance staff was unavailable for at least an hour so we had to move everything out of the room for security reasons while we went to work. Other issues included visible mold in shower, someone else’s hair all over the shower curtain showing poor cleaning between guests, broken faucet, dirty carpets, deep dips in mattress, etc. It’s time for major renovation. We ended up abandoning our reservation and... read more
Business response:
Dear Guest, Thank you for your valuable feedback. We regret to learn about your experience and apologize for the inconvenience caused. Your concerns hold paramount significance for us, and we regret our inability to address them promptly. Thank you for bringing this to our attention; corrective measures within the relevant departments are currently underway to mitigate similar impacts on future guests. We anticipate your return, affording us the opportunity to deliver an enhanced experience. Sincerely,Hotel Management
I’m highly disappointed and disgusted with our stay at this property. The outside of the property is very nice however when you go in it’s not that clean. For starters we found out on arrival that the elevator was broken so we had to lug everything including our ice chest upstairs. The room itself was not clean there was still hair and dirty walls not to mention as we were packing to leave we seen bed bugs in the room. I notified the staff when leaving and all they said was okay we will look at the room. Didn’t get compensat... read more
Business response:
Dear Lisa, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
Meh Bathroom door was broken, elevator was broken and was difficult because I am partly disabled at the moment and using a knee scooter.
Business response:
Dear Frank, It wasn't very pleasant to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We appreciate your bringing this to our attention; corrective measures within the relevant departments are currently underway to mitigate similar impacts on future guests. We anticipate your return, affording us the opportunity to deliver an enhanced experience.Sincerely,Hotel Management
Showing its age. Bathroom sink did not drain. Tried calling front desk but no answer. Bed was comfortable.
Business response:
Dear Jonathan, Thank you for sharing your experience. We are genuinely sorry to read about the issues you had during your time with us. Your concerns hold paramount significance for us, and we regret our inability to address them promptly. Please rest assured that we will take appropriate measures to address these issues and prevent future occurrences. We appreciate the opportunity to make necessary improvements and thank you for your honest feedback.Sincerely,Hotel Management
Don’t waste your money here!! This hotel was a mess. The elevator wasn’t working, so we had to carry our bags up the stairs. The AC was mediocre at best, so sleeping was uncomfortable. The room was not clean… some sort of small floating specks in the tub, the mirrors hadn’t been cleaned and had a message written on them from the previous guests when the steam gathered, a small smear of blood on the doorframe, and the sink stopper was broken. The vending machines for water bottles was also broken. When we told the front desk ... read more
Business response:
Dear Sandra, Thank you for the feedback. We acknowledge the concerns raised regarding your recent stay at our hotel. We sincerely apologize for any disappointment caused, as it is never our intention to fall short of our guests' expectations. Your concerns hold paramount significance for us, and we regret our inability to address them promptly. We appreciate your bringing this to our attention; corrective measures within the relevant departments are currently underway to mitigate similar impacts on future guests. We anticipa... read more
Horrible Find Somewhere Else Very dirty, elevator broken, bad smell, told us about vending but all out of order, no ice machine, have the ability to make ice in room with over night freezing, something sticky on bathroom door handles, bed uncomfortable, plus the wife and I very itchy from bed and small bumps.
Business response:
Dear Gene, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Broken elevator, no estimate to be fixed. I was on 2nd floor, had to haul luggage up and down stairs. Room very worn but clean. No operating phone, TV remote not working. Used personal phone to contact front desk was asked to bring the remote to front desk for batteries (stairs again) parking lot not secure, several houseless people in parking area participating in drug activity. Dirty dishes in hallway for entire 3 days at hotel. No shampoo in room, another trip to desk (stairs again) to get. Would not recommend will not st... read more
Business response:
Dear Kim, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Palm Springs - Airport
How is Extended Stay America - Palm Springs - Airport rated?
Extended Stay America - Palm Springs - Airport has a 3.3 star rating with 2,553 reviews.
When is Extended Stay America - Palm Springs - Airport open?
Extended Stay America - Palm Springs - Airport is open now. It will close tomorrow at 12:00 a.m.