Extended Stay America - Pensacola - University Mall

Business response:

Dear Esdras,We sincerely apologize for the inconvenience caused by the window not closing properly and the disturbances it created. A restful stay is essential, and we regret that this issue impacted your comfort. We will address this with our maintenance team to ensure such concerns are resolved. Thank you for bringing this to our attention. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again.Sincerely,Hotel Management 

Business response:

Dear Maurice,Thank you for taking the time to leave such wonderful feedback about Extended Stay America. We're so glad that Krystal made such a positive impact on your stay, and we're thrilled that you found the property clean and quiet. It's always our goal to provide a peaceful and well-maintained environment for our guests. Your review means the world to us. Thank you again, and we look forward to welcoming you back.Sincerely,Hotel Management 

Business response:

Dear Heather,Thank you for sharing your feedback. We are delighted to hear that you found the rooms well-kept and to your satisfaction. However, we would love to know more about how we can further improve your experience. Please feel free to share any additional suggestions or concerns you may have. We hope to welcome you again soon for an even better stay.Sincerely,Hotel Management 

Business response:

Dear Maurice, We appreciate your fantastic review of Extended Stay America and for being our valued guest. Thank you for sharing your remarks about our clean, comfortable suites. We love to hear when a guest has had a fantastic night's sleep! Our housekeeping team does a great job in caring for our suites, so we will enjoy sharing your kind remarks with them. Thank you for allowing us to host your visit, and we hope to provide you with another great stay soon. Sincerely,Hotel Management