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Extended Stay America - Pensacola - University Mall
- Hotels
- Pensacola, FL
About this business
Location details
809 Bloodworth Ln., Pensacola, FL, 32504, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Staff was nice and professional but property wasnt in the best shape. Had a really bad smell. And appliances were rusted.
The staff was nice but the place did have a smell of marihuana and cigarettes. The fridge in the room was stained as well as the kitchen area. I believe for the price it could've been better.
Business response:
Dear Guest, Thank you for sharing your feedback with us. We are pleased to hear that you found our staff to be nice and welcoming. However, we sincerely apologize for the concerns you experienced regarding odors and the cleanliness of the refrigerator and kitchen area. This is not the standard we strive to maintain, and we regret any discomfort caused during your stay. Your comments have been shared with our housekeeping and management teams for review. We truly value your feedback and hope to provide you with a better exper... read more
It is a place on a budget. Rooms are so-so but not bad. Staff is very friendly, but it’s a property trying to improve. It’s close to several area attractions, particularly restaurants. Easy access to highways as well.
Yes
Business response:
Dear Guest, Thank you for your feedback. We appreciate you taking the time to share your response with us. While your review was brief, every guest’s opinion is important and helps us continue to improve our services and overall experience. Our team at Extended Stay America remains committed to providing a comfortable and welcoming environment for all our guests. Should you have any additional details or suggestions, we would be happy to hear from you. We truly value your support and hope to provide you with a better experie... read more
Fiction
Business response:
Dear Guest, Thank you for taking the time to share your feedback with us. We value every comment from our guests as it helps us understand their experiences and continue improving our services. We are sorry to hear that your stay may not have fully met your expectations. Our team works hard to provide a comfortable, clean, and welcoming environment for all visitors, and we regret if any aspect of your visit felt less than satisfactory. Your feedback is important to us and will be reviewed with our team to ensure we continue ... read more
Some problems but was dealt with quickly
Yes/ clean room. I would not recommend this place, because it was more of a place where people live by the week. Very old establishment and it needs a lot of updating. On a scale of 1-10 I would rate it a 4.
Business response:
Dear Guest, Thank you for sharing your feedback. We appreciate your honest comments and sincerely apologize that your experience did not meet your expectations. We understand your concerns regarding the age of the property and the need for updates. Please be assured that we are actively working on improvements and renovations to enhance our guests’ comfort and overall experience. Your insights are valuable in helping us prioritize these upgrades. We hope that despite this, you found aspects of your stay satisfactory and that... read more
Frequently asked questions about Extended Stay America - Pensacola - University Mall
How is Extended Stay America - Pensacola - University Mall rated?
Extended Stay America - Pensacola - University Mall has a 3.3 star rating with 2,817 reviews.
When is Extended Stay America - Pensacola - University Mall open?
Extended Stay America - Pensacola - University Mall is closed now. It will open on Sunday at 12:00 a.m.