Extended Stay America - Pensacola - University Mall

Business response:

Dear Keegan, It was a pleasure having you as our guest at Extended Stay America, and we want to thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team. We hope you will revisit the area the next time you are in it.Sincerely,Hotel Management 

Business response:

Dear Esdras,We sincerely apologize for the inconvenience caused by the window not closing properly and the disturbances it created. A restful stay is essential, and we regret that this issue impacted your comfort. We will address this with our maintenance team to ensure such concerns are resolved. Thank you for bringing this to our attention. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again.Sincerely,Hotel Management 

Business response:

Dear Maurice,Thank you for taking the time to leave such wonderful feedback about Extended Stay America. We're so glad that Krystal made such a positive impact on your stay, and we're thrilled that you found the property clean and quiet. It's always our goal to provide a peaceful and well-maintained environment for our guests. Your review means the world to us. Thank you again, and we look forward to welcoming you back.Sincerely,Hotel Management 

Business response:

Dear Heather,Thank you for sharing your feedback. We are delighted to hear that you found the rooms well-kept and to your satisfaction. However, we would love to know more about how we can further improve your experience. Please feel free to share any additional suggestions or concerns you may have. We hope to welcome you again soon for an even better stay.Sincerely,Hotel Management