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Extended Stay America - Pensacola - University Mall
- Hotels
- Pensacola, FL
About this business
Extended Stay America Hotel Pensacola - University Mall is located at 809 Bloodworth Ln, Pensacola, FL. This business specializes in Hotels & Motels and Other Lodging.
Location details
809 Bloodworth Ln., Pensacola, FL, 32504, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Room Smelled heavily of smoke even though advertised as a non smoking hotel. Awoke to small roaches crawling on bedside table. Furniture, rugs, countertops, and floor exhibited heavy cigarette burns. Some staff very helpful while others were too busy on their smoke breaks outside to be bothered answering questions. This happened on multiple occasions. It was a great price but I doubt I’d stay here again.
Business response:
Dear Cindy, Thank you for evaluating your visit to our hotel. Please accept our sincere apologies for our oversights in preparing your suite. We follow strict standards regarding our suites' housekeeping and pest control, and we are sorry this was not your experience. Moreover, we appreciate you informing us about the smoke odor in your suite. We will share your observations with the concerned teams to ensure future guests receive the pleasant atmosphere we strive for. We hope these isolated incidents do not prevent you from... read more
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Do people normally stomp around loudly in their hotel rooms? If they don't, I still heard every step from the unit upstairs.
Business response:
Dear Danilo, Thank you for choosing us for your recent visit. We sincerely apologize for the noise concerns during your stay and their impact on your comfort. Your feedback allows us to improve our guest experience, and we genuinely appreciate you sharing it with us. We hope you will consider us for your next visit so we may have the opportunity to make your stay better.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Pensacola - University Mall
How is Extended Stay America - Pensacola - University Mall rated?
Extended Stay America - Pensacola - University Mall has a 4.3 star rating with 1,545 reviews.
When is Extended Stay America - Pensacola - University Mall open?
Extended Stay America - Pensacola - University Mall is closed now. It will open tomorrow at 12:00 a.m.