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Extended Stay America - Pensacola - University Mall
- Hotels
- Pensacola, FL
About this business
Location details
809 Bloodworth Ln., Pensacola, FL, 32504, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Facility wasn't so great for it's price. Njce staff. Room was decent with good space and a kitchen. But the floor just felt funny. And the elevators felt very unsafe, it shaked, and was very slow.
Business response:
Dear Marckenly, Thank you for sharing your feedback. We’re pleased to know you felt welcomed by our team and found the accommodations spacious and functional. However, we’re truly sorry to learn that certain aspects of your experience did not meet expectations. The concerns you’ve raised, particularly regarding the flooring and elevator, are being taken seriously and have been shared with the appropriate teams for review. We appreciate your comments and the opportunity they provide to make meaningful improvements. Sincerely,... read more
Too noisy
We stayed for one night because we were driving through. Check in was a breeze and the staff was amazing. The location is great because there are several restaurants and shops around. I only have three complaints; first one is that there was someone on our floor smoking weed in their room and it permeated the entire hallway. I was traveling with 2 smaller children and they even commented on how bad it smelled. Second complaint is that the hallway carpets are extremely dirty as well as the room floors. We took out shoes off i... read more
Business response:
Dear Teresa, We appreciate you taking the time to share your thoughts. It’s wonderful to know check-in was smooth and our staff made a positive impression, while the location suited your needs well. However, we apologize that the odor from another guest impacted your comfort, especially while traveling with young children. The condition of the carpets and floors you described falls short of our cleanliness standards, and we will be addressing this with our housekeeping team. Regarding breakfast, we offer a light selection to... read more
Friendly staff
Business response:
Dear Guest, Thank you for being our guest and for the kind remarks about our hospitality. It is truly our staff that makes our hotel stand out. They strive to go above and beyond to welcome and assist all of our guests. It was our pleasure to host your visit at Extended Stay America, and we look forward to seeing you soon. Sincerely, Hotel Management
De vloerbedekking op de kamer waa vies en rook niet fris. Bedden waren schoon en je kon gewoon schone handdoeken halen. Ontbijt hebben we niet gehad dat was al vroeg op en de koffiewas niet te drinken.
Business response:
Dear Guest, We're glad the beds met your expectations and that fresh towels were available when needed. However, we're truly sorry the condition of the carpet and the overall freshness of the room did not meet your standards. We also regret that the coffee and breakfast options fell short during your visit. Your comments help us focus our efforts on improving both the cleanliness of our spaces and the consistency of our amenities. We're reviewing these matters with our team to serve all our guests better moving forward. We h... read more
Check in was good. Bed and pillow was ok. Breakfast was slim pickins but that what you get for a low price.
Business response:
Dear Guest,We’re glad the arrival process was smooth and you found some comfort during your stay. While we’re pleased the essentials met your needs, we understand the morning offerings may have felt limited. We aim to provide a balanced experience, even at a more affordable rate, and your feedback helps us identify where we can improve. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again.Sincerely,Hotel Management
Overall great place to stay fairly cheap Room was outdated but very clean. The ladies at the front desk were friendly and extremely helpful. Checking in and out was quick and easy
Excellent place to stay will stay again We had a great time people at the hotel were super nice they took care of all of our accommodations especially the blonde headed lady at the front which was the manager of the hotel she was super nice and I think she deserves a raise
Business response:
Dear Guest,Thank you for the generous review of Extended Stay America. We’re so glad you had a great time and felt well taken care of during your stay. It’s always rewarding to hear when our team leaves a lasting impression. It means a lot when guests recognize the care and attention our team puts into their work. We loved having you as our guest, and we hope to see you in the near future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Pensacola - University Mall
How is Extended Stay America - Pensacola - University Mall rated?
Extended Stay America - Pensacola - University Mall has a 3.3 star rating with 2,760 reviews.
When is Extended Stay America - Pensacola - University Mall open?
Extended Stay America - Pensacola - University Mall is open now. It will close tomorrow at 12:00 a.m.