Extended Stay America - Pensacola - University Mall

Business response:

We are delighted you had a great stay at Extended Stay America. Thank you for the nice rating, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for visiting Extended Stay America and for your wonderful rating. We are delighted you had an excellent experience with us. Please come back and see us again soon. Sincerely, Hotel Management 

Business response:

Travis, thank you for returning to Extended Stay America. There is no better compliment than a guest who keeps coming back time after time! We are so glad you continue to enjoy our hospitality. We value your feedback and look forward to your next stay. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased you liked our associates, but we are sorry for the miscommunication you had with regard to the kitchenware amenities. Please know, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. We hope to host you again in the future so that we can provide you with a much better experience. Sincerely, Hotel Management 

Business response:

Travis, thank you for taking the time to share your review about your stay at Extended Stay America. We enjoyed your feedback about the cleanliness of our rooms and the excellent service you received from our staff. However, we regret your disappointment with our cable and wi-fi. We have shared our feedback with appropriate members of our team to see where we can make improvements. We appreciate you choosing us and hope to see you again very soon! Sincerely, Hotel Management