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Extended Stay America - Pensacola - University Mall
- Hotels
- Pensacola, FL
About this business
Extended Stay America Hotel Pensacola - University Mall is located at 809 Bloodworth Ln, Pensacola, FL. This business specializes in Hotels & Motels and Other Lodging.
Location details
809 Bloodworth Ln., Pensacola, FL, 32504, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Tiny Beds Bed size was definitely not a queen, as advertised.
Business response:
Dear Guest, thank you for sharing your experience about your recent stay. We are glad your overall stay was pleasant. However, we are disappointed you were not happy with the bed. We value our guests and their feedback and will share your comments with our leadership team. Thank you for being our guest, and we would love the opportunity to welcome you back soon. Sincerely, Hotel Management
I don’t think I will stay again. The bathroom was not cleaned properly. It was a good thing we carry Lysol and cleaning wipes. The bed and pillows was uncomfortable.
Business response:
Dear Jose, thank you for being our guest. On behalf of our entire team, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping team to ensure that it does not happen again. We want our guests to have a comfortable stay and a restful night’s sleep, so we are sorry that you found your bed and pillow uncomfortable. Our front desk is always avai... read more
Hotel not so clean
Business response:
Dear Debra, thank you for taking the time to share about your stay. We are always excited to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. We continually strive to improve our services, and we appreciate your feedback. We hope to have another chance to welcome you on a future visit. Sincerely, Hotel Management
Good
👍 for mee
Business response:
Dear Susana, We are happy you chose Extended Stay America for your recent visit. It was our pleasure having you as our guest, and we hope you will revisit the next time your travel brings you to our area. Sincerely, Hotel Management
The staff is helpful when you can find someone at the front desk. The furniture and the refrigerator show alot of wear and tear. The facility is convenient.
Business response:
Carlond, thank you for taking the time to post your review. We are happy your overall stay with us was pleasant and that you were pleased with the service provided by our front desk associates. Your additional comment about the condition of your suite is also valuable to us, and we have taken note of it. Thank you again for being our guest, and we hope to see you soon. Sincerely, Hotel Management
One of the managers at night were incredibly rude. We called to say we were gonna be late and when we checked in he yelled at us saying there was no checking in even though we called ahead of time. Worst communication between the staff. Didn’t feel welcome at all.
Business response:
Nathan, thank you for your honest evaluation. We are sorry you didn't experience our staff at their best during your stay, and they failed to greet you with a welcoming smile, warmth, and hospitality. This behavior is highly unusual, and we have addressed your comments with our associates to ensure they deliver excellent service, all the time. Thank you again for being our guest, and we hope to serve you again in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Pensacola - University Mall
How is Extended Stay America - Pensacola - University Mall rated?
Extended Stay America - Pensacola - University Mall has a 4.3 star rating with 1,545 reviews.
When is Extended Stay America - Pensacola - University Mall open?
Extended Stay America - Pensacola - University Mall is closed now. It will open tomorrow at 12:00 a.m.