Extended Stay America - Pensacola - University Mall

Business response:

Thank you for reviewing your stay at Extended Stay America. It is delightful to know you appreciated our friendly service and spacious rooms. We appreciate your feedback and hope you will visit us again in the future. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to review our hotel. We apologize that your non-smoking room had a smoke odor. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Also, our front desk is staffed 24 hours a day so we would have been happy to move you to another room if you had alerted us. We appreciate your business and hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management 

Business response:

It was a pleasure accommodating you at our property. We take great pride in providing our guests’ with well-appointed rooms and the best service we possibly can, and it was highly appreciated by us to know you acknowledged these as the factors which made your stay an excellent one. Thank you for sharing your delightful comments with us, and we hope you will return to Extended Stay America when your travels bring you here. Sincerely, Hotel Management 

Business response:

Thank you for your quick stay at our hotel. Pets are always welcome at our hotel, so we are thrilled you and your pet enjoyed your stay with us. We value your feedback and hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America once again. It’s a pleasure to know you continue to enjoy our hospitality as well as our ideal location. However, we regret any inconvenience you had. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for your recent stay at Extended Stay America. We are happy you enjoyed your stay at our hotel. We are also glad you liked the fully equipped kitchenette in your room and our courteous associates. Reviews like yours encourage the team to keep up the good work. Thank you again for your feedback, and we hope you will revisit us. Sincerely, Hotel Management 

Business response:

Joshua, thank you for your review of Extended Stay America. It is great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you are back here. Sincerely, Hotel Management 

Business response:

Joshua, thank you for reviewing your stay at Extended Stay America. We are delighted to read that our front desk team went a step beyond to make your stay more comfortable. We will enjoy sharing your compliments with them. It was a pleasure to host you, and we hope to welcome you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We apologize for the smell of smoke you experienced during your stay. We have strict policies where we prohibit smoking in some areas, so we appreciate you bringing this to our attention so we can address it appropriately.We value your feedback and hope you will visit us again in the future. Sincerely, Hotel Management