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Extended Stay America - Pensacola - University Mall
- Hotels
- Pensacola, FL
About this business
Extended Stay America Hotel Pensacola - University Mall is located at 809 Bloodworth Ln, Pensacola, FL. This business specializes in Hotels & Motels and Other Lodging.
Location details
809 Bloodworth Ln., Pensacola, FL, 32504, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
You get what you pay for. Relatively safe and clean place to sleep for a cheap price. No icemakers and tiny ice trays in freezer. Just oatmeal and a few breakfast bars in the morning. But staff was friendly and everything in the room worked.
Business response:
Thank you for sharing details about your experience at our hotel. We are glad you liked your well-kept room and that you were impressed with the friendly service provided by our team. However, we regret you did not find our breakfast according to your satisfaction. Your concern regarding our breakfast offerings will be discussed with our Brand Leaders when updating our selections moving forward. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management
I like that extended stay is close by, I dislike the fact that my room had a horrible smell like
Business response:
Thank you for sharing your thoughts. We are glad you liked our location, but we regret the inconvenience caused due to the odor issue in your room. Your feedback for the smoke smell has been shared with the housekeeping team to do a deep cleaning of your room. We hope the positive aspects of your stay will help you choose us again on your next trip to our area. Sincerely, Hotel Management
The staff was wonderful, very friendly and accommodating. The room was clean, around the lobby and elevator area could have been cleaner. I didn’t really like people hanging around outside, especially coming in a little late at night.
Business response:
Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. However, we apologize for the cleanliness issue you encountered in the lobby and in the elevator area. We have asked our housekeeping team so deep clean in the area. We appreciate your feedback and hope you will stay with us again when you return to this area. Sincerely, Hotel Management
Great hotel and staff Great hotel nice staff, I will come back to this hotel next time I'm up here
Business response:
Jose, thank you for selecting Extended Stay America for your recent visit and for sharing your comments. We are pleased to know you were impressed with our well-kept property and friendly staff. We look forward to seeing you in the future! Sincerely, Hotel Management
Just OK it was OK for the price, but I think I will choose another Brand next time.
Business response:
Gene, thank you for being our guest. We are pleased overall you enjoyed your stay and were happy with our affordable rates, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
The property was set back from a main road. Its more suited to workers. Everything about the place was ok. Nothing more. The bedding was stained, which was the only real fault. If you want somewhere to just lay your head then this might auit you .
Business response:
Thank you for being our guest. We're glad to know overall you had a pleasant time with us, but we're sorry for the cleanliness issue you encountered in your room. Please be assured that we have discussed your feedback with our housekeeping team to be more diligent with their efforts moving forward. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Good rooms with a full kitchen. Everything worked fine but the whole hotel needs some TLC.
Business response:
Our gratitude for reviewing your stay at Extended Stay America. We are glad to know you loved your suite along with a fully-equipped kitchen and that you had a nice time here. We appreciate your suggestion and look forward to seeing you again soon. Sincerely, Hotel Management
I loved that it was pet friendly due to me and my family traveling with our pet. The only thing i wished was better was the breakfast. There wasnt a very big selection and I honestly expected a better selection.
Business response:
Thank you for choosing us. We are glad you liked our location and that you, along with your four-legged friend, had a pleasant stay. However, we are sorry to know our grab-and-go breakfast offerings weren’t to your satisfaction. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. We hope you’ll choose us again on your next trip to our area. Sincerely, Hotel Management
Just a place to sleep We only needed a place to sleep and shower since we were gonna be at the beach most of our stay, and we were just passing through with 2 little kids. But the "continental breakfast" was muffins and granola bars. There's no pool, no ice machine or vending. And they must've had issues with people stealing towels, because we got 3 towels to share between 4 of us. So after I bathed the kids, I had to take the dirty ones and exchange them at the desk for new ones. Kind of embarrassing and not hospitable. It'... read more
Business response:
Dolly, thank you for being our guest. We are sorry we missed meeting your expectations and regret the inconvenience it caused. Also, we will share your feedback with our brand leaders to determine new grab-and-go breakfast offerings. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Pensacola - University Mall
How is Extended Stay America - Pensacola - University Mall rated?
Extended Stay America - Pensacola - University Mall has a 4.3 star rating with 1,486 reviews.
When is Extended Stay America - Pensacola - University Mall open?
Extended Stay America - Pensacola - University Mall is closed now. It will open on Sunday at 12:00 a.m.