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Extended Stay America - Pensacola - University Mall
- Hotels
- Pensacola, FL
About this business
Extended Stay America Hotel Pensacola - University Mall is located at 809 Bloodworth Ln, Pensacola, FL. This business specializes in Hotels & Motels and Other Lodging.
Location details
809 Bloodworth Ln., Pensacola, FL, 32504, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
The staff is helpful when you can find someone at the front desk. The furniture and the refrigerator show alot of wear and tear. The facility is convenient.
Business response:
Carlond, thank you for taking the time to post your review. We are happy your overall stay with us was pleasant and that you were pleased with the service provided by our front desk associates. Your additional comment about the condition of your suite is also valuable to us, and we have taken note of it. Thank you again for being our guest, and we hope to see you soon. Sincerely, Hotel Management
One of the managers at night were incredibly rude. We called to say we were gonna be late and when we checked in he yelled at us saying there was no checking in even though we called ahead of time. Worst communication between the staff. Didn’t feel welcome at all.
Business response:
Nathan, thank you for your honest evaluation. We are sorry you didn't experience our staff at their best during your stay, and they failed to greet you with a welcoming smile, warmth, and hospitality. This behavior is highly unusual, and we have addressed your comments with our associates to ensure they deliver excellent service, all the time. Thank you again for being our guest, and we hope to serve you again in the future. Sincerely, Hotel Management
Home away from home The hotel is a little old but it was still a good place to stay. It had all of the amenities we need to make our stay comfortable! I would recommend the hotel.
Business response:
Alicia, thank you for your kind words about our hotel. We are delighted to know that you had an excellent stay with us. We are particularly glad your room provided all the comforts you expected and that you enjoyed all of the in-room amenities we provide. Thank you for recommending Extended Stay America to future guests. We look forward to welcoming you back soon. Sincerely, Hotel Management
Close to several restaurants.
Business response:
Joe, thank you for the wonderful review. We are so glad our location worked well for you, and you appreciated being so close to restaurants. Thank you for being our guest. We look forward to your next visit to Extended Stay America! Sincerely, Hotel Management
Paid too much overpriced hotel, bathroom faucet was broken, no stopper for tub, sticky floor, no shampoo and conditioner
Business response:
Stacey, thank you for being our guest at Extended Stay America. We hope from your rating your overall stay with us was good. That said, we are sorry for the issues you experienced while you were here. We value your feedback and have immediately bought this to the attention of our housekeeping and maintenance staff to ensure no future traveler encounters the same. We hope you will select us again the next time you are in this area. Sincerely, Hotel Management
They had a room available at the last minute. It was their last one.
I bit pricey.
Business response:
Nancy, thank you for choosing our hotel for your recent stay. We are pleased to see from your rating that you had a pleasant stay overall. However, we do regret that you were disappointed with the rate of your visit. Many guests see us as a good value, and we work to keep our pricing competitive with other hotels in the area. It was our pleasure hosting you, and we hope you will choose to stay with us again on a future visit to our area. Sincerely, Hotel Management
Quiet and close to airport
Business response:
Thank you for the glowing review of Extended Stay America. We are glad to know you had a peaceful stay with us and liked our proximity to the airport. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
There was no breakfast like it said no laundry mat like pictures showed an no pool like the pictures showed the website is very misleading. Staff was awesome
Business response:
Thank you for being our guest. We are sorry for not meeting all of your expectations and regret your disappointment with our grab-and-go breakfast and pool not being available during your visit. We do keep updated information on our hotel's website so our guests can be aware of what we currently offer. On behalf of everyone here, we look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Pensacola - University Mall
How is Extended Stay America - Pensacola - University Mall rated?
Extended Stay America - Pensacola - University Mall has a 4.3 star rating with 1,486 reviews.
When is Extended Stay America - Pensacola - University Mall open?
Extended Stay America - Pensacola - University Mall is closed now. It will open on Sunday at 12:00 a.m.