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Extended Stay America - Pensacola - University Mall
- Hotels
- Pensacola, FL
About this business
Extended Stay America Hotel Pensacola - University Mall is located at 809 Bloodworth Ln, Pensacola, FL. This business specializes in Hotels & Motels and Other Lodging.
Location details
809 Bloodworth Ln., Pensacola, FL, 32504, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Property is dirty from the front desk, the elevator to the dingy carpet in my room. I tried calling the front desk prior to my arrival for a solid hour. No answer. Desk clerk was on face chat with boyfriend when I arrived.
Business response:
Dear Dr. Burton, thank you for the feedback on your recent stay. Our promise to our guests includes a commitment to providing a clean, fresh environment, and we are very sorry that did not happen when you were here. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. We are reviewing these concerns with our associates to ensure we promptly and appropriately respond to every guest request. Please know this is not usual for us, and we do hope... read more
Could have been better and there wasn't much generous hospitality. The house keeping of the rooms are not in good standards.
Business response:
Dear Deonte, thank you very much for posting a review of your stay. It is nice to read that we met most of your expectations. However, we do apologize for the issues you had with your room. We have shared your comments with our housekeeping staff and want to thank you for this valuable feedback. We look forward to having you stay with us again. Sincerely, Hotel Management
Tiny Beds Bed size was definitely not a queen, as advertised.
Business response:
Dear Guest, thank you for sharing your experience about your recent stay. We are glad your overall stay was pleasant. However, we are disappointed you were not happy with the bed. We value our guests and their feedback and will share your comments with our leadership team. Thank you for being our guest, and we would love the opportunity to welcome you back soon. Sincerely, Hotel Management
I don’t think I will stay again. The bathroom was not cleaned properly. It was a good thing we carry Lysol and cleaning wipes. The bed and pillows was uncomfortable.
Business response:
Dear Jose, thank you for being our guest. On behalf of our entire team, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping team to ensure that it does not happen again. We want our guests to have a comfortable stay and a restful night’s sleep, so we are sorry that you found your bed and pillow uncomfortable. Our front desk is always avai... read more
Hotel not so clean
Business response:
Dear Debra, thank you for taking the time to share about your stay. We are always excited to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. We continually strive to improve our services, and we appreciate your feedback. We hope to have another chance to welcome you on a future visit. Sincerely, Hotel Management
Good
👍 for mee
Business response:
Dear Susana, We are happy you chose Extended Stay America for your recent visit. It was our pleasure having you as our guest, and we hope you will revisit the next time your travel brings you to our area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Pensacola - University Mall
How is Extended Stay America - Pensacola - University Mall rated?
Extended Stay America - Pensacola - University Mall has a 4.3 star rating with 1,486 reviews.
When is Extended Stay America - Pensacola - University Mall open?
Extended Stay America - Pensacola - University Mall is closed now. It will open on Sunday at 12:00 a.m.