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Extended Stay America - Pensacola - University Mall
- Hotels
- Pensacola, FL
About this business
Location details
809 Bloodworth Ln., Pensacola, FL, 32504, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Our experience in Extended Stay was pleasant. The room was nice and clean. The receptionists were helpful and nice!
Business response:
Dear Alessandra, Thank you for being our guest and reviewing your experience at Extended Stay America. It's so nice to know you found your suite clean and comfortable and that you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with our team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon!Sincerely,Hotel Management
the front desk people were not very friendly. The room wasn't bad.
Business response:
Dear Sherry, Thanks for reviewing your recent stay at Extended Stay America. We apologize for any lack of friendliness you encountered from the front desk staff. Providing exceptional customer service is essential to us, and we will address this issue with the team to ensure a more welcoming experience for our guests. On a positive note, we're glad to hear that you found the room to be satisfactory. Thank you for your feedback, and we hope to have the opportunity to improve your overall experience in the future.Sincerely,Hot... read more
It’s ok, sort of… The fridge had rust spots all over, the bathroom sink had a crack in it, the kitchen floor was sticky, the curtains were broke, the staff was the best, friendly and accommodating.
Business response:
Dear Guest, Thank you for staying with us and sharing your review. While we are pleased that you loved our staff's gracious hospitality, we apologize for the condition of your suite and any oversight on our part. Our housekeeping and maintenance team usually does a great job ensuring our guests have an exceptional experience at our hotel. Unfortunately, we failed to provide that for you. We are sorry that these issues compromised your stay. We will follow up on your concerns to ensure we are well-poised to serve better in th... read more
Very nice and professional front desk staff!
Staff was friendly and professional
Business response:
Dear Patrick, We are grateful for taking the time to review your stay at Extended Stay America. We take great pride in delivering friendly, professional service to all our guests, so we appreciate your generous remarks. Thank you for including us in your travel plans, and we hope to welcome you back on a future visit.Sincerely,Hotel Management
The bathroom door would close completely and the plugs in bathroom did not work.
Frequently asked questions about Extended Stay America - Pensacola - University Mall
How is Extended Stay America - Pensacola - University Mall rated?
Extended Stay America - Pensacola - University Mall has a 3.3 star rating with 2,817 reviews.
When is Extended Stay America - Pensacola - University Mall open?
Extended Stay America - Pensacola - University Mall is closed now. It will open on Sunday at 12:00 a.m.