Extended Stay America - Pensacola - University Mall

Business response:

We apologize for the smell you experienced during your stay. We work hard to provide a clean and comfortable environment for your stay and we're sorry that the smell compromised your experience. We have alerted our housekeeping department and we are working to rectify the issue. We appreciate you alerting us to this issue, and we hope that you will come back and stay with us again. Sincerely, Hotel Management 

Business response:

Dee, thank you for reviewing your stay at Extended Stay America. We are delighted to read that the associate you mentioned went a step beyond to make your stay more comfortable. Your compliments will surely be shared with her. We enjoyed having you as our guest and hope to have the opportunity to welcome back on a future visit. Sincerely, Hotel Management 

Business response:

Thank you for your nice rating and for letting us know that your stay at Extended Stay America was a great one. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management 

Business response:

Mickell, thank you for taking the time to let us know about your stay with us during your recent vacation. We are pleased overall you enjoyed your stay. Please come back and see us again. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay with us at Extended Stay America. We are delighted to hear you had an enjoyable, comfortable stay and our convenient location close to various places was perfect for your needs. We look forward to welcoming you back! Sincerely, Hotel Management 

Business response:

Thank you for sharing details about your experience at our hotel. We are glad you liked your well-kept room and that you were impressed with the friendly service provided by our team. However, we regret you did not find our breakfast according to your satisfaction. Your concern regarding our breakfast offerings will be discussed with our Brand Leaders when updating our selections moving forward. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for sharing your thoughts. We are glad you liked our location, but we regret the inconvenience caused due to the odor issue in your room. Your feedback for the smoke smell has been shared with the housekeeping team to do a deep cleaning of your room. We hope the positive aspects of your stay will help you choose us again on your next trip to our area. Sincerely, Hotel Management