Extended Stay America - Pensacola - University Mall

Business response:

Heather, thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to review your experience at Extended Stay America. We are happy you enjoyed your stay at our hotel. We are also glad you liked your comfortable bed and our courteous associates. It is also great to read you mentioning our great location. Thank you also for being our guest, and we hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay with us. We are pleased you liked our associates, but we are sorry for the cleanliness issue you encountered in some areas of our hotel. Your feedback has been shared with the housekeeping team to be more attentive in their work. We hope you will give us a chance in the future so that we can make it up to you. Sincerely, Hotel Management 

Business response:

Thank you for reviewing your stay at Extended Stay America. It is delightful to know you appreciated our friendly service and spacious rooms. We appreciate your feedback and hope you will visit us again in the future. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to review our hotel. We apologize that your non-smoking room had a smoke odor. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Also, our front desk is staffed 24 hours a day so we would have been happy to move you to another room if you had alerted us. We appreciate your business and hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management 

Business response:

It was a pleasure accommodating you at our property. We take great pride in providing our guests’ with well-appointed rooms and the best service we possibly can, and it was highly appreciated by us to know you acknowledged these as the factors which made your stay an excellent one. Thank you for sharing your delightful comments with us, and we hope you will return to Extended Stay America when your travels bring you here. Sincerely, Hotel Management 

Business response:

Thank you for your quick stay at our hotel. Pets are always welcome at our hotel, so we are thrilled you and your pet enjoyed your stay with us. We value your feedback and hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America once again. It’s a pleasure to know you continue to enjoy our hospitality as well as our ideal location. However, we regret any inconvenience you had. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for your recent stay at Extended Stay America. We are happy you enjoyed your stay at our hotel. We are also glad you liked the fully equipped kitchenette in your room and our courteous associates. Reviews like yours encourage the team to keep up the good work. Thank you again for your feedback, and we hope you will revisit us. Sincerely, Hotel Management