Extended Stay America - Pensacola - University Mall

Business response:

Dear Guest, thank you for choosing us to host your travel needs and for the valued feedback. We apologize for the not so fresh and clean stay. We work hard to provide a pleasant and comfortable environment and we are sorry if smoking from other guests compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. Thank you again for staying with us and we hope to see you back for a visit soon. Sincerely, Hotel Management 

Business response:

We appreciate you choosing our hotel. We want every guest to have a comfortable experience, and regrettably, we did not succeed in your case. I hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management 

Business response:

Thank you for posting a review of your stay. We apologize for the issues you experienced with your television channels. We make every attempt to create a home away from home atmosphere, and we understand your frustration of not having your favorite channels for you to access. We have taken a note of your feedback as it will help us improve our services moving forward. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management 

Business response:

Thank you for reviewing your stay at Extended Stay America. We're glad to know you liked your well-equipped room and that you were impressed with the service provided by our associates. However, we're sorry you were unhappy with you our grab-and-go breakfast. We appreciate your feedback and look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thanks for choosing to stay at Extended Stay America. We are glad to read you were impressed with your room and that our location was perfect for your needs. All of us look forward to having you visit with us again. Sincerely, Hotel Management 

Business response:

Shawna, thank you for your fantastic rating! We are pleased you stayed at Extended Stay America and even more pleased you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, Hotel Management 

Business response:

Thank you for taking the time to share your experience at Extended Stay America. We are delighted to know you liked your well-appointed room and were impressed with the courteous service provided by our staff. Your constructive feedback is appreciated, and we hope you will come back to see us soon. Sincerely, Hotel Management 

Business response:

Thank you so much for the positive feedback. It’s a pleasure knowing your visit with us was an enjoyable one. We value your observations and hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Bob, thank you for the comments about your visit. We are sorry your stay was interrupted by maintenance issues with your room. We have gotten with our maintenance team and we are working on the problem. We appreciate you letting us know and we hope you will choose us again in the future for an improved experience. Sincerely, Hotel Management