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Extended Stay America - Peoria - North
- Hotels
- Peoria, IL
About this business
Location details
4306 N. Brandywine Dr., Peoria, IL, 61614, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Sketchy! Just a quick night to catch an early flight. I had expectations based upon other extended stays. This place is sketchy! The clientele was questionable. The room is VERY outdated and the furniture extremely worn! The cleaning was iffy - using bleach would help. We would never recommend. Obviously, get what you pay for here.
Business response:
Dear Jill, We’re sorry to hear that your stay did not meet the expectations. We understand your concerns regarding the condition of the room, furnishings, and overall cleanliness. Your comments have been shared with our housekeeping and maintenance teams for immediate attention. We’re also reviewing guest experience protocols to ensure all guests feel comfortable and safe. We appreciate your honest feedback, as it helps us make necessary improvements. We hope you’ll consider giving us another opportunity. Sincerely, Hotel Ma... read more
We did not stay at the hotel because of a change in plans at the last minute. Requested a cancellation through Expedia but was told it was too late. Sudden emergencies should not stop someone from cancelling a room and allowing the hotel to be double paid for the room. Also, not happy with the virtual assistant who was absolutely no help on the Expedia website.
Business response:
Dear Guest,Thank you for sharing your feedback, and we’re genuinely sorry to hear about the challenges you faced with your cancellation. We understand how frustrating it can be when unexpected changes happen, especially when you’re unable to adjust your plans with flexibility. Unfortunately, financial inquiries on reservations made through a third-party, prepaid booking site must be made through them, and we suggest you contact them directly. We also apologize for any lack of assistance from the virtual assistant on that web... read more
Not exactly sure when the last time they actually cleaned the room but it wasnt in the past decade.
Business response:
Dear Derek,Thank you for your feedback. We apologize for the condition of the room you encountered. We take cleanliness seriously and will address this with our team to ensure our standards are met. Your comments are important to us, and we hope to have the opportunity to provide you with a much-improved experience in the future.Sincerely,Hotel Management
The toilet didn’t flush unless you took the tank lid off and did it. Even after maintenance came and fixed it. The shower never got hot. Just mildly warm. After a long day at the ball field we just wanted to a shower. There was no vacancy’s so we couldn’t switch rooms either.
Business response:
Dear Rachel, Thank you for taking the time to share your feedback with us. We apologize for the issues you encountered with the toilet and shower during your stay. Please rest assured that we have addressed these concerns with our maintenance team to ensure they are resolved promptly. Your comfort is important to us, and we regret any inconvenience this may have caused. We appreciate your understanding and hope you will consider staying with us again for a better experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Peoria - North
How is Extended Stay America - Peoria - North rated?
Extended Stay America - Peoria - North has a 3.4 star rating with 1,677 reviews.
When is Extended Stay America - Peoria - North open?
Extended Stay America - Peoria - North is open now. It will close tomorrow at 12:00 a.m.