This profile has been claimed by the business owner or representative.
Extended Stay America - Peoria - North
- Hotels
- Peoria, IL
About this business
Location details
4306 N. Brandywine Dr., Peoria, IL, 61614, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I was not at all satisfied with this stay. This hotel needs to be updated immediately. This was the first hotel that did not have charging capacity on the lamps or anything in the room for cell phones. The refrigerator will not clean and I would not put anything in it. I got up at 3 o’clock to charge my phone in my car and when I return my key card did not work. I had to call a man on car and was waiting in side there at the door for 20 minutes for someone to arrive. when I return to my room after he gave me two new cars, on... read more
Business response:
Dear John, Thank you for sharing your detailed feedback. We sincerely apologize for the challenges you faced during your stay, including issues with room amenities, the refrigerator, and key card access. We understand how frustrating these inconveniences must have been, and we regret the disruption to your visit. Your comments have been shared with our management team to help guide improvements and updates that better meet guest needs. While we understand your hesitation to return, we hope you consider giving us another oppo... read more
They didn't have breakfast like it said on the internet. No coffee maker in the rooms and none in the lobby, no ice machine. The room had a phone that didn't work, there was a big water puddle and a broken light fixture upon opening the door. We left at 7am and the front desk was closed. I will never stay at one again.
Business response:
Dear Debra, Thank you for sharing your experience. We sincerely apologize for the inconveniences you encountered, including the unavailable breakfast, ice machine, and issues in your room. We understand how frustrating this must have been, especially with the front desk closed during your early departure. While some amenities may vary by location, your feedback highlights areas where we must improve, and we are actively addressing these concerns to enhance our guest experience. We regret that your stay fell short of expectat... read more
Over priced for what you get Over priced is the main issue. It’s a clean hotel for the most part didn’t like the smell in the room. $400 for 3 nights isn’t too high for a hotel like this. Friendly front desk staff member. But will definitely not be returning.
Sketchy! Just a quick night to catch an early flight. I had expectations based upon other extended stays. This place is sketchy! The clientele was questionable. The room is VERY outdated and the furniture extremely worn! The cleaning was iffy - using bleach would help. We would never recommend. Obviously, get what you pay for here.
Business response:
Dear Jill, We’re sorry to hear that your stay did not meet the expectations. We understand your concerns regarding the condition of the room, furnishings, and overall cleanliness. Your comments have been shared with our housekeeping and maintenance teams for immediate attention. We’re also reviewing guest experience protocols to ensure all guests feel comfortable and safe. We appreciate your honest feedback, as it helps us make necessary improvements. We hope you’ll consider giving us another opportunity. Sincerely, Hotel Ma... read more
We did not stay at the hotel because of a change in plans at the last minute. Requested a cancellation through Expedia but was told it was too late. Sudden emergencies should not stop someone from cancelling a room and allowing the hotel to be double paid for the room. Also, not happy with the virtual assistant who was absolutely no help on the Expedia website.
Business response:
Dear Guest,Thank you for sharing your feedback, and we’re genuinely sorry to hear about the challenges you faced with your cancellation. We understand how frustrating it can be when unexpected changes happen, especially when you’re unable to adjust your plans with flexibility. Unfortunately, financial inquiries on reservations made through a third-party, prepaid booking site must be made through them, and we suggest you contact them directly. We also apologize for any lack of assistance from the virtual assistant on that web... read more
Frequently asked questions about Extended Stay America - Peoria - North
How is Extended Stay America - Peoria - North rated?
Extended Stay America - Peoria - North has a 3.4 star rating with 1,688 reviews.
When is Extended Stay America - Peoria - North open?
Extended Stay America - Peoria - North is open now. It will close tomorrow at 12:00 a.m.