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Extended Stay America - Peoria - North
- Hotels
- Peoria, IL
About this business
Location details
4306 N. Brandywine Dr., Peoria, IL, 61614, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
the sink was covered in soap scum. there was no actual blanket on my bed.i asked for additional shampoo and they said no.
Business response:
Thank you for taking the time to review your stay with us. We are concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Our staff's top priority is to provide a clean environment for our guests, and we are sorry that it did not happen during your stay. Please know this is not usual for us, and we do hope you give us another chance in the future. Sincerely, Hotel Management
It was clean but the woman at the front desk kicked me out the hotel because i walked back in with a lit cigarette that i forgot was in my hand coming from a party
Business response:
Thank you for your review. Although you liked our refreshing property, we are sorry for the incident you outlined. On behalf of everyone here, we invite you to revisit us for a better experience. Sincerely, Hotel Management
This hotel has a security problem. At 02:50am 2/16/20. Someone entered our room using a functioning key card while we were sleeping. Screaming from the bed stopped the entrance. I can only presume it was staff. We were never given an explanation of who or why someone from the staff would do that. If it was not a staff member than the hotel has an even bigger security issue. We will not stay there again!
Business response:
Thank you for your review. We apologize for the disturbances you faced during your stay. We are reviewing this situation to see what went wrong so we can avoid this in the future. We value your additional feedback and hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Umm there’s literally no need to make everything a hassle and they did. Wasted my time with the employees.
Business response:
First and foremost, we would like to offer you our apologies for the inconvenience you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
The room i was in phone didnt work. Trash was full and wifi didnt work. Told the guy at the front desk and he said he was going to contact his supervisor about getting me another room. Had to wait til another shift came in and i was downsized a room ILL NEVER STAY HERE AGAIN
Business response:
Thank you for being our guest. We are sorry for the issues you had in your room, and we regret that another suite that was provided was not to your expectations. Your comments will be shared with the appropriate teams to improve our accommodations moving forward. Please give us another chance so we can make it up to you. Sincerely, Hotel Management
I appreciate the prompt response of the third party claim adjuster regarding an item I'd left behind; it was disposed of. Staff had not made me aware that I had left anything behind. This would be the second time that's happened. My contact information was in the system. No one contacted me even after I had inquired about what the next step would be. I had to follow up. I especially didn't like waking up to a bug crawling on my pillow. I thought it was a bed bug but the pattern was a little different. I'm not sure of all the... read more
Business response:
Patrice, please accept our sincere apology for the cleanliness and maintenance issues you encountered with your room. We have shared your feedback with the appropriate teams so that corrective measures can be taken. Also, our pest control provider will service the hotel, and we are working to ensure procedures are being followed to prevent such issues in the future. We regret the inconvenience caused and hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Old Hotel with no services. I was disappointed with this hotel. The room was okay , very basic. The towels were very thin, like old. Bring your own shampoo and conditioner. There as one TINY bottle of combo shampoo and conditioner. You have to ask front desk if you wanted more; however the phone in this room was dead. You also had to get the hairdryer from thr front desk. A little difficult after your shower. There was a mini kitchen in this room which I did not need. The outside of the refrigerator was filthy. Breakfast was... read more
Business response:
Thank you for your review of your recent stay. We are sorry for your disappointment with our hotel's policy and regret the inconvenience it caused. We also apologize for the issues you encountered with the refrigerator and phone. Your feedback will be shared with our housekeeping and maintenance teams for review and action. We will share your valuable comments regarding our grab-and-go breakfast with our Brand Leaders so that they can take the necessary steps to make our future guests experience a better one. Once more, we d... read more
Shower is hunting with those clip, belows are very thin and it does not provide any support, I had to use bath towels to support, bathroom next to the shower is dirty, no place to put toothbrush, electrical shaver, or anything else
Business response:
Thank you for being our guest. Although our goal is to try and deliver guests with a clean and comfortable stay, we apologize this wasn’t your experience. Your feedback is discussed with our housekeeping and maintenance teams for review and action. We are also sorry for the discomfort you had with the bedding. Please give us a chance to regain your trust in the near future. Sincerely, Hotel Management
Horrible hotel Lights didnt work. Room was dirty and smelled like smoke. The room phone didnt work either. I paid for 4 nights but only stayed 1.
Business response:
Alicia, please accept our sincere apologies for not living up to your expectations for a perfect stay. We always strive to deliver well-kept rooms, and unfortunately, we missed during your stay. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance departments to step up their game and work more diligently going forward. We hope you choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Peoria - North
How is Extended Stay America - Peoria - North rated?
Extended Stay America - Peoria - North has a 3.4 star rating with 1,688 reviews.
When is Extended Stay America - Peoria - North open?
Extended Stay America - Peoria - North is open now. It will close tomorrow at 12:00 a.m.