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Extended Stay America - Peoria - North
- Hotels
- Peoria, IL
About this business
Location details
4306 N. Brandywine Dr., Peoria, IL, 61614, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not exactly sure when the last time they actually cleaned the room but it wasnt in the past decade.
Business response:
Dear Derek,Thank you for your feedback. We apologize for the condition of the room you encountered. We take cleanliness seriously and will address this with our team to ensure our standards are met. Your comments are important to us, and we hope to have the opportunity to provide you with a much-improved experience in the future.Sincerely,Hotel Management
The toilet didn’t flush unless you took the tank lid off and did it. Even after maintenance came and fixed it. The shower never got hot. Just mildly warm. After a long day at the ball field we just wanted to a shower. There was no vacancy’s so we couldn’t switch rooms either.
Business response:
Dear Rachel, Thank you for taking the time to share your feedback with us. We apologize for the issues you encountered with the toilet and shower during your stay. Please rest assured that we have addressed these concerns with our maintenance team to ensure they are resolved promptly. Your comfort is important to us, and we regret any inconvenience this may have caused. We appreciate your understanding and hope you will consider staying with us again for a better experience.Sincerely,Hotel Management
This place was not quiet a dump, but close to it. Older, grungy (not in a recent musical genre), but far from nice. Everything was cut rate - and I got what I paid for - a room. The bathroom was small and the out dated - as were the towels. The "functional kitchenette" worked, but pretty much pointless. The hallways had a skunky-beer smell. The batteries in the TV controller were dead, so I had not TV the first night. The band-width for the TV was so bad that the TV signal was unwatchable my second night. The bed was a bed v... read more
Business response:
Dear Rob, We regret that maintenance issues impacted your experience during your stay and apologize for the inconvenience and frustration this caused. Ensuring the quality and functionality of our property is a top priority, and we greatly appreciate you bringing this to our attention. We are sorry to hear about the issues with your suite and the discomfort it caused. Guest comfort and satisfaction are of the utmost importance to us, and we regret that we fell short of your expectations. We take your comments seriously and w... read more
The shower was filthy, called the front desk 3 times with no answer through the night, smoke detector in room kept beeping, ( not the type to.just tske battery out). When i check3d out the person was very short and acted like i was bothering him. Definitely would not recommend
Business response:
Dear Sean, Thank you for sharing your experience, and we apologize for the issues you encountered during your stay. We regret that the cleanliness of the shower and the responsiveness of our front desk fell short of your expectations. Your feedback is important, and we are addressing these concerns with our team to ensure improvements. We apologize for any inconvenience caused during check-out. We appreciate your feedback and hope to have the opportunity to better serve you in the future.Sincerely,Hotel Management
NOTHING AT ALL
Business response:
Dear Tashay, Thank you for being our guest and sharing your feedback. We understand that we fall short of meeting your expectations, and we apologize for any inconvenience you experienced during your recent stay. Your feedback is valuable to us, and we take your concerns seriously. We will share your feedback with our team and ensure a better experience in the future. We hope to welcome you back for a more enjoyable stay.Sincerely,Hotel Management
Bed Bugs Stay far away unless you want to take bed bugs home! The staff was very friendly and accommodating, it’s not their fault. But the management should be ashamed. The whole hotel is rundown and needs updating, and obviously an exterminator! We packed up our things in a panic in the middle of the night and drove home. Thank god we weren’t very far, came into town for a concert and found the bugs when just laid in bed. Had to wash everything hot water as soon as we stepped in our door praying I didn’t take any back with ... read more
Business response:
Dear Tony, Thank you for taking the time to share your experience. We apologize for the distressing experience you encountered during your stay. Please know that we take our property's cleanliness and pest control very seriously; thus, we have taken preventive measures. We are sorry that this issue compromised your stay. Your safety and comfort are our top priorities, and we hope you'll consider giving us another chance to provide you with a more enjoyable stay. Please reach out to the General Manager for follow-up so that w... read more
Frequently asked questions about Extended Stay America - Peoria - North
How is Extended Stay America - Peoria - North rated?
Extended Stay America - Peoria - North has a 3.4 star rating with 1,688 reviews.
When is Extended Stay America - Peoria - North open?
Extended Stay America - Peoria - North is open now. It will close tomorrow at 12:00 a.m.