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Extended Stay America - Peoria - North
- Hotels
- Peoria, IL
About this business
Location details
4306 N. Brandywine Dr., Peoria, IL, 61614, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was not clean. It was quite alarming and there were bugs in our room.
Business response:
Thank you for your review. We apologize for the insects in your suite and are sorry for the cleanliness issues you encountered. Our pest control provider has serviced the hotel, and we are working with our housekeeping team to ensure procedures are being followed to prevent such issues in the future. We value your comments and hope to have another chance to prove ourselves. Sincerely, Hotel Management
15 minutes to get checked in. Young clerk was by himself with several people to check in. Clerk was telling room numbers out loud for everyone to hear. As a single women, I don't like that. Key didn't work in my door. Had to return to desk. No cable TV Dirty coffee cup was on my counter when I opened my room door. Room smelled like smoke
Business response:
We are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your feedback will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Very unorganized when I got to the hotel. Was at hotel 3 nights and never got my room cleaned.
Business response:
Thank you for being our guest. We would like to offer our apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. Kindly note, to respect the privacy of our guest's housekeeping service is done once a week. We are happy to offer this service to you at a minimal fee. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
They charged my credit card with 285 dollars after I checked out accusing us of smoking pot in the room. We are 63 year old grandparents and I haven't smoked pot in over twenty years. I'm appalled. Nobody called me. There was not any complaints, and they just charged the card as if that's okay. Like they have the authority to take money that is not theirs. Don't stay here.
Business response:
Dear Valued guest, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Lobby had several work fans going as if to dry out water from the carpet. Walls were partially torn out. It was a mess!
Business response:
We are very sorry for the issues you went through due to the on-going construction and regret the inconvenience it caused. Your comments will be shared with the appropriate team members to improve our future guests’ experiences. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Not going to lie, this place was pretty damn dirty. Our sheets had stains on them so we asked to change the sheets and when we removed the pillow cases the pillows themselves were REALLY bad.There were gnarly stains on the duvet. The floor had sticky spots. I'm pretty sure there was poop on the bathroom faucet. Cleanliness is the number one top priority when you're staying in a hotel room that has been utilized by many before you. I will not be staying here again or I will be recommending it to anybody.
Business response:
We apologize that our staff didn’t action your complaint regarding the cleanliness issue at our property which impacted your stay. Your feedback is important, so we have discussed it with our housekeeping team ensuring we deliver a clean and comfortable stay to all of our guests going ahead. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
there was food left in the refrigerator. The shower head was on a sliding rod, it didn't stay up, kept sliding down, there is no counter space in the bathroom to put anything, only a small shelf
Business response:
On behalf of our entire team, we would like to offer our sincerest apologies for our hotel not living up to your expectations. We do not take these concerns lightly, and have rigorous inspection procedures so this does not occur. We apologize that we dropped the ball and have addressed this issue with our housekeeping and maintenance department to see where steps were missed so that this doesn't happen again. We hope you will reconsider giving us another opportunity to serve you in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Peoria - North
How is Extended Stay America - Peoria - North rated?
Extended Stay America - Peoria - North has a 3.4 star rating with 1,677 reviews.
When is Extended Stay America - Peoria - North open?
Extended Stay America - Peoria - North is open now. It will close tomorrow at 12:00 a.m.