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Extended Stay America - Peoria - North
- Hotels
- Peoria, IL
About this business
Location details
4306 N. Brandywine Dr., Peoria, IL, 61614, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
A bad omen lead a terrible night. Had to wait ten minutes for a room due the hotel being full the night before. Once I was able to get to my room the I was unable to open the door. Instead of pushing down on the handle I had to push up. The recliner was missing a handle so I chair that couldn’t recline backward.The front desk attendant didn’t get to my room until I was ready to go out for the night, plus the Wi-Fi was down the whole time. Really didn’t get much use out of it due to having to go to the ER for a broken bloody ... read more
It was terrible. They had bed bugs and I was bitten by them all over my body. They refunded my money and caught one on the bugs to show the manager the next day.
Will not stay again The beds were pretty comfortable, curtains let a lot of light in, shower and shower pressure was good, room was a little dusty and very old looking, kitchen was not stocked- you had to ask for any of the kitchen items. One thing I thought was kind of weird was I had to plug the TV in, like everything was unplugged in the room, which isnt a big deal but then when I was looking for the outlets (which there wasnt many) I found the dirtiness. There was also a lot of people hanging out in the parking lot, sinc... read more
Business response:
Jessica, thank you for choosing to stay at our hotel. We are sorry for not meeting all of your expectations and regret the inconvenience it caused. We also apologize for the cleanliness issues you experienced while here and will share your concern with the housekeeping associates to ensure a better experience going forward. Please know we take your feedback seriously and will use it to improve our guest experience. Thank you again for your feedback. Sincerely, Hotel Management
Room was not clean. It was quite alarming and there were bugs in our room.
Business response:
Thank you for your review. We apologize for the insects in your suite and are sorry for the cleanliness issues you encountered. Our pest control provider has serviced the hotel, and we are working with our housekeeping team to ensure procedures are being followed to prevent such issues in the future. We value your comments and hope to have another chance to prove ourselves. Sincerely, Hotel Management
15 minutes to get checked in. Young clerk was by himself with several people to check in. Clerk was telling room numbers out loud for everyone to hear. As a single women, I don't like that. Key didn't work in my door. Had to return to desk. No cable TV Dirty coffee cup was on my counter when I opened my room door. Room smelled like smoke
Business response:
We are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your feedback will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Very unorganized when I got to the hotel. Was at hotel 3 nights and never got my room cleaned.
Business response:
Thank you for being our guest. We would like to offer our apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. Kindly note, to respect the privacy of our guest's housekeeping service is done once a week. We are happy to offer this service to you at a minimal fee. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
They charged my credit card with 285 dollars after I checked out accusing us of smoking pot in the room. We are 63 year old grandparents and I haven't smoked pot in over twenty years. I'm appalled. Nobody called me. There was not any complaints, and they just charged the card as if that's okay. Like they have the authority to take money that is not theirs. Don't stay here.
Business response:
Dear Valued guest, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Peoria - North
How is Extended Stay America - Peoria - North rated?
Extended Stay America - Peoria - North has a 3.4 star rating with 1,688 reviews.
When is Extended Stay America - Peoria - North open?
Extended Stay America - Peoria - North is open now. It will close tomorrow at 12:00 a.m.