This profile has been claimed by the business owner or representative.
Extended Stay America - Philadelphia - Airport - Bartram Ave.
- Hotels
- Philadelphia, PA
About this business
Location details
8880 Bartram Ave., Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When we first got there i waited almost 10 minutes for someone to check me in. The lobby smelled overwhelmingly like marijuna. The room itself was solidly fine, thiugh the bathroom was definitely in disrepair and could have been cleaned a little better. I found a hair on one of the beds, which was gross, but ended up sleeping on top of the bottom two blankets. It was quiet and secure and allowed us to get some much needed sleep, but I probably wouldn't book it again.
Business response:
Dear Julie, We're grateful for your feedback following your stay. Our team is genuinely sorry for the extended wait you experienced during check-in, and we understand your frustration regarding the various issues you described. Your feedback is invaluable as we are committed to providing the best experience for our guests. Rest assured, we're taking steps to address this issue promptly. We hope you will consider staying with us again so we can demonstrate the hospitality we are known for and that you deserve.Sincerely,Hotel ... read more
Needs some work The condition and cleanliness of the hotel was horrible. It wasn’t like that the last time I stayed there a few years ago. I can definitely tell there hasn’t been an inspection there in a very long time. Things were broken in my room. All sorts of stains on the walls and ceilings. The bed didn’t have a blanket. There were hairs Abe crumbs in the bed so I know it wasn’t actually cleaned prior to my arrival and I didn’t check in till 11pm. Just saying that place needs a walk through by the higher ups immediatel... read more
Business response:
Dear Andrew, Thank you for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for re-choosing us.Sincerely,Hotel Management
Staff is super friendly and very respectful but the property is dirty and in desperate need of being updated
well the bathroom tube was very dirty floor dirty and kitchen dirty top of stove rusted no cup no plates i complain to the staff but i end up cleaning the bathtub my self.
Business response:
Dear Felix, Please accept our apologies for not meeting your expectations. Cleanliness is a top priority for all our employees, and we take these issues seriously. We will address this matter with our head of housekeeping and with the department associates to ensure this is resolved. We appreciate your patience and for bringing this to our attention. We would welcome another opportunity to show you the outstanding stay you deserve, and we do hope to welcome you back again soon. Sincerely,Hotel Management
Good
Business response:
Dear Mariam, Thank you for being our guest at Extended Stay America. We want to be a true home away from home for travelers, so our highest priority is ensuring every guest has a relaxing experience with comfortable accommodations. Thank you for taking time out of your busy day to recognize our efforts. We hope to welcome you again soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Bartram Ave.
How is Extended Stay America - Philadelphia - Airport - Bartram Ave. rated?
Extended Stay America - Philadelphia - Airport - Bartram Ave. has a 4.2 star rating with 1,059 reviews.
When is Extended Stay America - Philadelphia - Airport - Bartram Ave. open?
Extended Stay America - Philadelphia - Airport - Bartram Ave. is open now. It will close tomorrow at 12:00 a.m.