This profile has been claimed by the business owner or representative.
Extended Stay America - Philadelphia - Airport - Bartram Ave.
- Hotels
- Philadelphia, PA
About this business
Location details
8880 Bartram Ave., Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I was surprised for the price this place was as run down as it was. It smelled in the lobby area. the elevator floor was always dirty, not swept or mopped. My room, was a good size, but the floor was dirty and you can tell wasn't really cleaned well. The tub was the worse. It had grime and you can just tell not cleaned or worn down. If you're smart you'd bring your own toilet paper... this one was the worse I had, and I worked as deputy in Jails and theirs was better. I don't recommend unless you can't find any place else.
Business response:
Dear Charles, Thank you for taking the time to share your recent experience at our hotel. Your feedback is important to us, and we are genuinely sorry for any inconvenience you encountered during your stay. Our primary objective is to ensure our guests enjoy a comfortable and exceptional stay. We deeply regret that we did not meet these standards during your visit. Please be assured that we have discussed your feedback with our team to prevent such issues from recurring. Your candid feedback is invaluable in our continuous e... read more
.
Good.
When we first got there i waited almost 10 minutes for someone to check me in. The lobby smelled overwhelmingly like marijuna. The room itself was solidly fine, thiugh the bathroom was definitely in disrepair and could have been cleaned a little better. I found a hair on one of the beds, which was gross, but ended up sleeping on top of the bottom two blankets. It was quiet and secure and allowed us to get some much needed sleep, but I probably wouldn't book it again.
Business response:
Dear Julie, We're grateful for your feedback following your stay. Our team is genuinely sorry for the extended wait you experienced during check-in, and we understand your frustration regarding the various issues you described. Your feedback is invaluable as we are committed to providing the best experience for our guests. Rest assured, we're taking steps to address this issue promptly. We hope you will consider staying with us again so we can demonstrate the hospitality we are known for and that you deserve.Sincerely,Hotel ... read more
Needs some work The condition and cleanliness of the hotel was horrible. It wasn’t like that the last time I stayed there a few years ago. I can definitely tell there hasn’t been an inspection there in a very long time. Things were broken in my room. All sorts of stains on the walls and ceilings. The bed didn’t have a blanket. There were hairs Abe crumbs in the bed so I know it wasn’t actually cleaned prior to my arrival and I didn’t check in till 11pm. Just saying that place needs a walk through by the higher ups immediatel... read more
Business response:
Dear Andrew, Thank you for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for re-choosing us.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Bartram Ave.
How is Extended Stay America - Philadelphia - Airport - Bartram Ave. rated?
Extended Stay America - Philadelphia - Airport - Bartram Ave. has a 4.2 star rating with 1,083 reviews.
When is Extended Stay America - Philadelphia - Airport - Bartram Ave. open?
Extended Stay America - Philadelphia - Airport - Bartram Ave. is open now. It will close tomorrow at 12:00 a.m.