Extended Stay America - Philadelphia - Airport - Bartram Ave.

Business response:

Dear Mariam, Thank you for being our guest at Extended Stay America. We want to be a true home away from home for travelers, so our highest priority is ensuring every guest has a relaxing experience with comfortable accommodations. Thank you for taking time out of your busy day to recognize our efforts. We hope to welcome you again soon.Sincerely,Hotel Management 

Business response:

Dear Tasha, We would like to extend our sincerest apologies for the condition of your suite and any oversights during your visit. There may have been a miscommunication between our housekeeping and the front desk, as our team is responsible for placing a suite in an out-of-order status when it does not meet our standards. We are investigating this matter further to ensure it does not happen again. We hope this isolated incident will not discourage you from returning to us in the future to enjoy a great experience. Thank you ... read more

Business response:

Dear Guest, Thank you for staying with us and for your review. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression. However, it is disappointing that we could not provide you with a more pleasant stay. We are grateful for the feedback and hope you will reconsider and stay with us again the next time you are in the area.Sincerely,Hotel Management 

Business response:

Dear Chyanna, Thank you for posting your review of Extended Stay America. Our goal is to provide an exceptional experience for each of our guests, so it is a pleasure to read about the spotless room and the outstanding hospitality you received from our staff. They will be pleased to know our guests notice and appreciate their efforts. We hope you stay with us again the next time you visit the city. Sincerely,Hotel Management