This profile has been claimed by the business owner or representative.
Extended Stay America - Philadelphia - Airport - Bartram Ave.
- Hotels
- Philadelphia, PA
About this business
Location details
8880 Bartram Ave., Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They lie on their website that there is free parking lot, free breakfast, pool but.......Also the room was dirty, no soap in the bathroom, no phone call list in the room. U have to come to the front desk anytime u need something. The lady in the front desk was so rude. I asked to report her to the manager and she said “there’s no manager in this hotel. “ I won’t refer anyone this hotel.
Business response:
Thank you for your review. We apologize for the cleanliness and service issues you encountered. Your feedback is important to us, and we have shared your concerns with the respective team to make sure we are more diligent moving forward. Please know, our website clearly mentions our parking charges, so we are sorry you were unaware of this. We appreciate your feedback and hope to have the opportunity to welcome you again on your next visit to our area. Sincerely, Hotel Management
I did not receive the room I reserved (2 Queens and a sofa bed) because rooms were "oversold." I got a room without a sofa bed but was still charged the same amount. The guy that checked me in was less than friendly. Breakfast consisted of packaged muffins, granola bars, packaged oatmeal, and coffee. Paid $12 for parking.
Business response:
Thank you for taking the time to review your stay. We sincerely apologize for not being able to accommodate you with the room you booked and for the poor service you received from our front desk associate. Though we are confident this was an isolated incident, we’re reviewing this with our staff to make sure such scenarios are prevented from happening again. We will also share your feedback regarding our grab-and-go breakfast with our Brand Leaders so they can use it while planning new breakfast offerings. We hope you will r... read more
First room was missing pull out sofa bed. Switched to a new room with broken hair dryer. Breakfast in the morning was a joke of smushed granola bars and coffee. Luckily we were only there to sleep and moved on in the morning.
Business response:
Thank you for choosing us for your overnight stay. We apologize and regret the inconvenience you encountered in your rooms. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Never again Price of the stay for the lack of amenities and overall cleanliness and odor was terrible. Only thing convenient about the location was the freeway. I’ll never stay here again, my wife had to kill two spiders as I was moving in the luggage, we didn’t get any room service while we was there for our two nights.
Business response:
Asaad, thank you for posting a review of your stay. Although our location was ideal for you, we apologize for the cleanliness and odor issues you encountered while you were here. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you d... read more
Overall very basic room. I did not like having to pay for a parking pass to park in the lot there at the hotel. Also, the hallway stunk of the smell of marijuana.
Business response:
Thank you for taking the time to review your stay. We apologize for your disappointment with our parking fee and for the smoke smell you experienced while you were here. Please know we are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
Not worth it The hotel was disgusting! Holes in the ceiling, the room smelled of cigarette smoke, there was even a toilet plunger that day outside the maintenance closet the entire day.
Business response:
Nathan, thank you for taking the time to review your stay. We apologize for the cleanliness issues you encountered and the smoke smell you experienced while you were here. Please be assured that we have shared your feedback with our housekeeping team to see where we went wrong so necessary improvements to our processes can be made to correct our performance. Also, we are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. We w... read more
Please read! Terrible, terrible, terrible experience! First of all, there was no one at the front desk, I called out "hello" for about 15 minutes until someone showed up. For a location near an airport, they need to employ more than one person. We tried to check in at 6:30PM, this is not a strange time or late in the day, no excuse for having only one person on staff. Secondly, Hotels.com guaranteed us a room that wasn't available. I literally spent 2 hours trying to secure rooms for my family. Since the hotel over booked th... read more
Business response:
Thank you for your review. We sincerely apologize for the difficulties you encountered at the time of check-in and for not being able to accommodate you. Since the booking was done through a third party website, any changes or amendment needs to be routed through these websites. We are reviewing this incident with our team members to handle such situations better. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Bartram Ave.
How is Extended Stay America - Philadelphia - Airport - Bartram Ave. rated?
Extended Stay America - Philadelphia - Airport - Bartram Ave. has a 2.7 star rating with 2,596 reviews.
When is Extended Stay America - Philadelphia - Airport - Bartram Ave. open?
Extended Stay America - Philadelphia - Airport - Bartram Ave. is open now. It will close tomorrow at 12:00 a.m.