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Extended Stay America - Philadelphia - Airport - Bartram Ave.
- Hotels
- Philadelphia, PA
About this business
Location details
8880 Bartram Ave., Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel was dirty and had trash bags and trash that stayed out the duration of our stay. The smoke alarm in the room was broken and hanging from the ceiling. One of the pillow covers had stains which looked to be blood. The sofa bed was covered in plastic that was all torn up. The toilet kept getting clogged. Our room was not serviced during our stay. It was a terrible experience and I will not bdefinitely staying at this location ever again.
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. Our management team has been made aware of your concerns, and we will certainly be following up with our housekeeping supervisor as well as our entire cleaning staff. Additionally, we appreciate you bringing the maintenance issues to our attention. It is always our goal to have everything functioning properly as soon as we are made aware of an issue, so we thank you for letting us know. Thank you again for being o... read more
One of the worst hotel many broken things inside the room, dead bugs with dirty-old room would not recommend this hotel at all
Business response:
Arief, thank you for taking the time to review your stay. Please accept our apologies for the difficulties you experienced while you were here. We have discussed your concerns with the respective teams to inspect and fix the issues you mentioned in your room. We hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Needs upgrade and cleaness Lobby needs more attention, carpet needs replacement, rooms could be cleaner
Business response:
A well-maintained room sets up the tone for an excellent stay, but we apologize this wasn’t your experience. Your feedback is of utmost importance so it has been discussed with our housekeeping department immediately to review and action. Thanks for the review as it helps us improve our service. Please consider giving us another chance to provide you with a much better stay on a future date. Sincerely, Hotel Management
Hotel is dirty. Cabinet fronts falling off or damaged. Room smelled bad from too much deodorizer. Rugs/carpet filthy. Bed okay. Three lamps didn’t work. No vending machines in service. Front desk polite but not really helpful.
Business response:
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Horrible Conditions The room was not clean upon arrival but was filthy, smokey, and made my wife sick the whole first night. We had to cancel the 2nd night and leave our trip early b/c of the conditions.
Business response:
It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Non smoking room smelled like smoke. This was only room available on a stormy night. In desperation it was acceptable
Business response:
Thank you for being our guest and for sharing your feedback. We apologize for the smell of smoke you experienced during your stay. We work hard to provide a clean environment and we are sorry the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact on our guests. Thank you again for your candid feedback, and we hope to welcome you back in the future. Sincerely, Hotel Management
Unpleasant Biggest disappointment was, when I addressed these issues with the morning manager, I was given an uncaring response. And no interest shown at what was said. - hallway had clumps of tobacco on the floor, which was never removed during stay. - refrigerator had what looked like melted ice cream all inside of it. - freezer had odd frozen mess with what appeared to be pubic hair in it. - there was a bag of old onions in the cabinet - television did not have most of the channels that the channel card showed. - televisi... read more
Business response:
Our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. We truly regret the inconvenience these caused. We never want our guests to leave unhappy, and we are sorry for letting you down. We appreciate the feedback as it will help us to improve our future guest experiences. We hope you will give us another chance to demonstrate the excellent service we strive to provide every guest. Sincerely, Hotel Management
Pass on this hotel, if you can.. Had to spend one night here as it was close to the airport. Very run down, rooms were old/dirty and had a musty smell. Unfortunately, rooms were limited and this was the only place available and I can see why... not sure who would want to stay there.
Business response:
Thank you for choosing us for your overnight stay. We are sorry for the cleanliness issues you encountered with your room. We have shared your feedback with our housekeeping team to ensure this does not happen again. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Bartram Ave.
How is Extended Stay America - Philadelphia - Airport - Bartram Ave. rated?
Extended Stay America - Philadelphia - Airport - Bartram Ave. has a 2.7 star rating with 2,596 reviews.
When is Extended Stay America - Philadelphia - Airport - Bartram Ave. open?
Extended Stay America - Philadelphia - Airport - Bartram Ave. is open now. It will close tomorrow at 12:00 a.m.