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Extended Stay America - Philadelphia - Airport - Bartram Ave.
- Hotels
- Philadelphia, PA
About this business
Location details
8880 Bartram Ave., Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horible
Business response:
Warren, thanks for your candid feedback. On behalf of our entire team, please accept our apologies for not living up to your expectations. We make every effort to be perfect, so we will take your review to improve our facilities and service moving forward. We hope you will consider giving us a chance in the future so we can make it up to you. Sincerely, General Manager
No shuttle, no smile, no updates Advertised as an airport hotel, so I called to make sure they had a shuttle, they said yes. But I came in and they do NOT have one on weekends. All else was below average facilities with staff just nice enough to not be all out rude. All amenities were dated. Continental breakfast was only prepackaged muffins and granola.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. We pride ourselves on being able to provide a great hotel for a great value, so we are sorry to hear that your recent stay was not up to your, and our standards. To ensure that a situation like yours doesn't happen again, my team is going to go above and beyond in every aspect of communication with all guest. Thank you for your comments. Guest feedback like yours allows us to continue to improve our hotel. We hope you will give us a chance t... read more
Disappointed I come here very often and it's always a problem or two but everyone's usually really nice so you overlook it. This time a newer desk clerk made a mistake and charged my card twice for my room. This was frustrating but mistakes happen. Now the lady who walks over to help her clearly shows her how to give a refund. All the while NO ONE has apologized yet or even cared to explain to me what the issue was as they talked amongst themselves. So I explain to them I called my card and it was charged twice already. The ... read more
Business response:
I appreciate you bringing your experience to our attention. The experience you described is unacceptable, and I sincerely apologize for your experience. Your comments were reviewed by the staff, and we will going forward provide and ensure your experience is not repeated. Your feedback is very important to us, so thank you for sharing. We hope that despite the experience you had, you will consider us again in the future.
Bug bites all over me I have bed bug bites all over me. The tub was filthy when I got there. No extra roll of tissue or soap!
Business response:
Thank you for providing us with details about your stay. We were disappointed to hear your stay was not a positive one due to a negative experience. Our contractor has been contacted to inspect and treat the room. We will also work with our staff on how to better handle these situations and to make sure rooms are properly prepped. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Alarming abd Left Checked in at 8pm. Left at 10pm. Alarm went off . Someone cooking pizza per the Front Desk. Alarmed over an hour . Didn't want to sacrifice a much needed good nights sleep .
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. We pride ourselves on being able to provide a great hotel for a great value, so we are sorry to hear that your stay was unsatisfactory. Your comments were reviewed by the staff, and we will strengthen our policies of explaining the cooking procedures to ensure your experience is not repeated. Thank you very much for bringing this to our attention. It would be our pleasure to have you stay with us again in the future to show you our positive ... read more
Big Rip-Off! This hotel was a big rip-off. The check-in was slow. The front desk clerk wasn't even present when I first arrived and she didn't seem like a people-person. Plus, the room wasn't that comfortable and convenient. The room temperature always needed adjusting, you couldn't use your kitchen because they don't provide the amenities unless you ask for them, they charge you a parking fee if you have a car, and it could've had better toiletries. Also, I didn't like the fact that they didn't provide free, every day house... read more
Never again unless renovated Shower had holes in the side of the tub. Exposed flooring beneath worn out carpeting. Large visible holes in the wall. Bed was not made when given my room. Placed in another room and there was fecal matter left floating in the toilet.
Not worth it The room smelled of smoke, heater was average at best. Floor was filthy in lobby area to elevator. Would not recommend unless you need somewhere to stay for a couple of hrs. There is Marriott across the parking lot, not much of a price difference and nothing like this.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. It is disappointing to read your overall stay was not the best. Please accept our apologies. We will work with our staff on better maintaining our property. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Bartram Ave.
How is Extended Stay America - Philadelphia - Airport - Bartram Ave. rated?
Extended Stay America - Philadelphia - Airport - Bartram Ave. has a 2.7 star rating with 2,596 reviews.
When is Extended Stay America - Philadelphia - Airport - Bartram Ave. open?
Extended Stay America - Philadelphia - Airport - Bartram Ave. is open now. It will close tomorrow at 12:00 a.m.