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Extended Stay America - Philadelphia - Airport - Bartram Ave.
- Hotels
- Philadelphia, PA
About this business
Location details
8880 Bartram Ave., Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst stay ever!!!! This was one of the worst places I've stayed in a long time. The place was falling apart. The floor was peeling up in the bathroom to the hallway you can tell there was water damage before and not fixed properly. There were dogs barking in another room. The fire alarm went off at 1:45 a.m. and we had to clear the hotel until the fire department came. But don't worry it was only one degree outside.
Business response:
Melissa, we sincerely apologize for letting you down with your expectations and the difficulties you encountered while being here. We wish to have been informed about the disturbance caused by the barking dog as our front desk would have helped you by changing your room. Your observation regarding our property is shared with the concerned individuals in an effort to improve our future experiences. Please consider giving us a chance to provide you with a better stay. Sincerely, Hotel Management
No shuttle to airport Spent the night to get a quick trip to the airport in the morning. They told me that their airport shuttle runs 5am to 10am and to just come down in the morning. I came down the next morning only for them to tell me they don’t have shuttles to the airport on the weekends. Really?! Room had wierd smell and found a few bugs running around too. If you need a place to stay near the airport find a place that not only advertises a shuttle to the airport, but also actually has one!
Business response:
David, please accept my sincerest apologies for the cleanliness and shuttle service issues you encountered while here. We have shared your concerns with the respective teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
Never Stay Here. Sleep In Your Car. Checked in and the girl at the front desk was very, very nice. Noticed the stairs and hallway was not tidy. Then the room. Wow. Stains on blankets and sheets. Stains on the one chair. Hair in almost all the cabinets, etc. A broken cabinet door in the bathroom. A bug crawling in the bathroom. And a band aid holding the battery in the smoke alarm. Yes. Asked and got a new room. When I entered I did smell something....odd. Turns out there was dog food in a corner all dried up and a bobby pin ... read more
Business response:
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Room stunk of cigarette smoke and seemed a little run down. Signs in elevators were falling down. There was no shampoo, conditioner, soap, not enough towels, and room was not cleaned when we got back late that night
Business response:
We apologize for the issues you encountered in your room and the inconvenience they caused. We have shared your concerns with the respective teams for review and action. Please note, our housekeeping is done on a weekly basis to respect the privacy of our guests, but we are happy to offer this service to you at a minimal fee. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Carpet dirty, needs to be replaced. Walls are pretty thin, had a lot of noise from adjoining room.
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
“Breakfast” is a relative term. No towels. Very disappointed in this hotel. Booked it because of the offer of “free breakfast.” The breakfast turned out to be a selection of granola bars and coffee. Also, we booked a room for 3 adults. The room had 1 towel. We didn’t notice until the next morning because who thinks to count towels at a hotel? When I called to ask for additional towels, I was told that they would “check with housekeeping.” When we checked again, we were told that all of the towels were in the dryer and would... read more
Business response:
Jim, thank you for taking the time to review our hotel. We were disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. We are taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. We look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Management
the lobby and staff were pleasant, the 3rd floor and room were stinky. The smell was hard to take, but were there after midnight and couldn't leave to find another place.
Business response:
Please accept our sincere apologies for the cleanliness and odor issues you encountered while here. We regret failing to provide you the clean and comfortable stay that you deserved. We take these issues very seriously, and steps are already underway with our housekeeping team to ensure this does not happen again. We can absolutely do better, and we hope you will consider giving us the opportunity in the future to prove that to you. Sincerely, Hotel Management
Disgrace to the industry of hotels This was the dirtiest hotel I've ever seen don't ever go there you'll waste your money and wish you hadn't !
Business response:
we are sorry we missed meeting your expectations. We appreciate you sharing your feedback as it will help us better serve our guests. We hope you will consider choosing us again so that we can provide you with an improved experience. Sincerely, General Manager
Al di là della vicinanza all'aeroporto di Philadelphia l'hotel è sembrato scarso un 2 stelle. Il personale è stato poco collaborativo e la stanza prenotata per 5 posti letto ne aveva solo 4.
Business response:
We were disappointed to read your feedback, and we apologize for your less than stellar stay. Our team prides itself on delivering wonderful hospitality, so we're sorry this was not your experience with us. Rest assured that we take these reviews seriously and then fine-tune procedures to help ensure we do not repeat mistakes. We hope to have the opportunity to redeem ourselves on a future date. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Bartram Ave.
How is Extended Stay America - Philadelphia - Airport - Bartram Ave. rated?
Extended Stay America - Philadelphia - Airport - Bartram Ave. has a 2.7 star rating with 2,596 reviews.
When is Extended Stay America - Philadelphia - Airport - Bartram Ave. open?
Extended Stay America - Philadelphia - Airport - Bartram Ave. is open now. It will close tomorrow at 12:00 a.m.