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Extended Stay America - Philadelphia - Airport - Bartram Ave.
- Hotels
- Philadelphia, PA
About this business
Location details
8880 Bartram Ave., Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room not well supplied The hotel was clean, conveniently located, and the staff were very pleasant. One of the reasons we chose this hotel is that there are 6 of us, and it was one of the few places that had beds for 6 in one room. However, they did not seem set up for us even though the reservation was for 6 people. When we arrived there was no bedding for the pull-out bed. We had to go to the desk to ask for the bedding, as well as more towels since there were only two towel sets. The kitchen also was a problem. While ther... read more
Business response:
Thank you for choosing our hotel for your recent stay. On behalf of our entire team, please accept our apologies for not living up to your expectations, or ours. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the stay you should always expect from us. General Manager
Insomnia and roaches The hotel had roaches, lots of them which made sleeping uncomfortable. They crawled on the walls, near night stands and even on the bed. Crying babies and barking dogs and the roaches severely affect my OCD, insomnia and sleeping. The young ladies at the counter were nice enough, however when asked about late checkout times I was meet with absolutely NO UNDERSTANDING!! The so called breakfast was a joke and could have been better described as a snack and they should seriously consider upgrading it to a a... read more
Business response:
Kimberly, Our guests should expect to arrive to a clean, fresh and well maintained suite, as well as one that is bug free. We apologize for the less than pleasant experience and that we were unable to offer you a late check out. This is not the type of experience we want our guests to have when staying with us. Please give us an opportunity to make it right and stay with us again so you can see this is an isolated incident. We appreciate your review and comments. General Manager
Poor If there's an award for worst service in the world this hotel must claim it
Business response:
Thank you for the feedback about your stay at our hotel. I apologize for our staffing service not meeting your expectations. To make sure this does not happen again, I am actively working with my team to improve our guest experience. I appreciate your comments as they will only help us improve and hope you will give us another opportunity to provide you with the excellent experience you deserve. Sincerely, General Manager
Bed bugs in our room. Besides the great staff, I did not enjoy my time at this hotel. My boyfriend was bit all over his back and arms from bed bugs we found in the pillows. We had to drive around to multiple stores at 4am looking for alcohol wipes and ointment, because the hotel didnt have any. He later the next day had to go to the doctors because his back was so swollen. We was moved to another room where the cigarette smell was overwhelming (in a nonsmoke room). After spending another hour tearing the bed apart to check f... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
No good news...... Wet carpet, strong mold smell in room number 101 , manager was busy , too many cons to list , also took photos , bad stay and dirty venue
Business response:
Please accept our apologies for your unpleasant experience at our hotel. As the cleanliness of our hotel is a key priority, we are very sorry that the smoke smell compromised your stay and we fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience going forward. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, General Man... read more
Disappointing This is a very worn, aging hotel. Very basic breakfast selection. Very few cable channels. Smelly. Depressing. The front desk team was the only positive thing about the hotel.
Business response:
James, thank you for your feedback. Although you liked the service provided by our Front Desk associates, we are disappointed to read you had several issues during your stay and regret the inconvenience it caused. I have shared your concerns with the concerned team to prevent such mistakes going forward. We would like an opportunity to serve you better in the future and hope you will return the next time your travels bring you this way. Sincerely, General Manager
Very Disappointed. The room was well worn. Some drawers were missing or damaged in the kitchen and bath. The toilet was soiled. There was a dishwasher in the kitchen, but no dishes, pans or utensils. However, the staff was nice.
Business response:
Rick, thank you for being our guest. Although you liked our associates, we apologize for the issues you encountered in your room. We have shared your feedback with our staff, and we will work diligently to make sure we are more consistent in our service delivery. I would also like to inform you that, our brand standards require us to keep kitchenware at the front desk rather than leaving them in the suites. We are sorry if we didn’t communicate this to you during check-in. We regret the inconvenience caused and hope you will... read more
Business response:
On behalf of our entire team, please accept our apologies for not living up to your expectations. We make every effort to be perfect, but sometimes we fall short. We are taking appropriate steps to ensure our future guests have a better experience. We hope you will consider giving us a chance in the future so we can provide you with the stay you should always expect from us. Sincerely, General Manager
Dirty It was not good at all
Business response:
Anthony, please accept our apologies for our hotel not living up to expectations. We do not take cleanliness issues lightly, it has to be priority #1. This matter will be addressed with the housekeeping team so that they can take the necessary actions immediately. We hope you will consider giving us another opportunity to serve you in the future. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Bartram Ave.
How is Extended Stay America - Philadelphia - Airport - Bartram Ave. rated?
Extended Stay America - Philadelphia - Airport - Bartram Ave. has a 2.7 star rating with 2,596 reviews.
When is Extended Stay America - Philadelphia - Airport - Bartram Ave. open?
Extended Stay America - Philadelphia - Airport - Bartram Ave. is open now. It will close tomorrow at 12:00 a.m.