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Extended Stay America - Philadelphia - Airport - Bartram Ave.
- Hotels
- Philadelphia, PA
About this business
Location details
8880 Bartram Ave., Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel has not been updated in years. The hallway had a terrible smell. If you needed to use the kitchenware you had to go to the front desk to ask for the items.
Business response:
Julia, we are sorry for your disappointment with our hotel policies and for the odor issue you encountered while here. We have shared your feedback with the concerned team to take corrective actions. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Dirty, dirty, and Crappy Broken fridge.. when I informed them, I was told there was nothing they could do because maintenance was off the weekend. They said they MIGHT be able to switch my room, but I would have to go check if everything was working!!! I asked to speak to manager, I was told she was at home!!! Oh yea, and my "clean" towels had fun on them, and pubic hair on blanket!!!! NEVER NEVER stay here!!!!!
Business response:
Diana, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Ho... read more
Carpet and mattress in the couch is very dirt and smells bad, floor stains.. will never stay at it
Business response:
We apologize for the bad odor coming from the carpet and mattress in your room and that this put a damper on your stay. We will address this matter with the head of our Housekeeping Department and housekeeping associates immediately to take corrective action so that it does not happen again. We encourage you to try us again in the near future, and we confident you will enjoy a better stay. Sincerely, Hotel Management
FILTHY Although the front desk staff was professional and accommodating, there needs to be consequences implemented for the cleaning crew. I don't believe housekeepers receive random inspections, due to: a dead roach under the computer desk, dirty linen and pilliws on BOTH beds, unclean kitchen, and trifling desk chair. I would've taken pictures of the pillows and linen if I knew it was an option to upload photos
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
DO NOT STAY HERE @ ALL !!!!! Bed was uncomfortable, overpriced. If you stay more than 1 night; YOU’LL BE SORRY....
Business response:
Thanks for being our guest. We are sorry you were unhappy with the facilities we offer and regret the inconvenience caused. Your concern has been shared with the concerned team members to improve our service and facilities moving forward. We hope to have the opportunity of welcoming you back soon. Sincerely, Hotel Management
A Poor Choice When our flight from PHL was cancelled at 8 PM, we took the first available room near the airport. The front counter staff was friendly and understanding. We thought that it would be a good choice. We didn't expect much, but clean would have been nice. Dirty floors, sticky counter tops, nasty carpet, missing drawers and drawer fronts, and a general lack of upkeep were what we got. Don't stay here.
Business response:
Don, on behalf of everyone here, please accept our apologies for the cleanliness issues you had while here. We are working with our housekeeping team to tighten procedures and make sure that we deliver a superb stay every time. Again, we apologize, and we hope you will visit us soon so we can have another chance to impress you in the future. Sincerely, Hotel Management
Trouble in night! Hotel lost reservation! Had to call expedia! Room was ready so needed linens and pillows which I had to get from desk! Then at 2am two fire trucks show up! One being the ladder truck! Firemen go in lobby back and forth to truck bringing stuff like long bars! They were there over 1/2 he! All this time no smoke or alarms on the 3rd floor! Never heard what happened! So didn't get must sleep before 6am flight! Besides ther were doing remodeling! Was quite experience! As i had grandkids!
Business response:
Thank you for staying at our hotel. We are sorry you experienced so many difficulties during your stay with us and the noise that disturbed your sleep. We regret the inconvenience caused and please accept our sincerest apology for what transpired. Our respective team members are taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding service. It was a pleasure having you as our guest, and we hope to have the o... read more
We got transferred to three different rooms the first from her Pee on the toilet seat and someone’s dirty gloves on a couch the second room head no refrigerator the toilet didn’t flush the phone didn’t work there was drawers missing in the bathroom and in the bedroom that was like a hazard because I had a baby with me. And I need a refrigerator because I have food to put in . In the last room in the bathroom floor was coming up the tile was lift up off the floor and there was bedbugs in the bed and the stove Wasn’t working a... read more
Business response:
Thank you for being a guest in our hotel. We were extremely sorry to read about your experience. The maintenance issues you described have been communicated to our engineering supervisor, and we will certainly be addressing these issues before they are a problem for other guests. It is always our goal to have everything repaired and functioning properly once we are made aware of an issue, so we thank you for letting us know.Additionally, we follow the most rigorous industry standards when it comes to the cleanliness of our r... read more
Terrible Heat did not work. Sheets were dirty. Hotel staff not helpful.
Business response:
Please accept my sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the respective teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Bartram Ave.
How is Extended Stay America - Philadelphia - Airport - Bartram Ave. rated?
Extended Stay America - Philadelphia - Airport - Bartram Ave. has a 2.7 star rating with 2,596 reviews.
When is Extended Stay America - Philadelphia - Airport - Bartram Ave. open?
Extended Stay America - Philadelphia - Airport - Bartram Ave. is open now. It will close tomorrow at 12:00 a.m.