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Extended Stay America - Philadelphia - Airport - Bartram Ave.
- Hotels
- Philadelphia, PA
About this business
Location details
8880 Bartram Ave., Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No heat There was no heat and continental breakfast was horrible
Business response:
I appreciate you bringing your experience to our attention. We pride ourselves on being able to provide a great hotel for a great value, so we are sorry to hear that you did not have an enjoyable stay. To prevent this from happening again, our team is taking the time to look at all of our heating systems to ensure they are all working correctly. The staff and I appreciate your comments, as it will only help us to improve. It would be our pleasure to have you stay with us again in the future to show you our positive strides t... read more
No more with you The room was not well prepared before my arrival. At the reception the lady serving me had alot to do making her loose customer service etiquette as I checked in. This is the last time I will ever be here. My rating here is very poor alot need to be done. I had to kill stinking beetle bugs twice from my room.
Don't stay here!! Horrible rooms!! Dirty and disgusting! I would never stay here again!
Unexpected guest I had an unexpected visitor in my room. As I was in the kitchen area a little mouse ran passed my foot. Then as I was in my bed I saw the little mouse hop into the night stand where it stayed for the night...kept the lights on to discourage the mouse from coming out. Also kept my food and luggage high up off the ground. Called front desk but could barely hear their answer, since the phone was not functional, of not going to help until morning...not staying there again.
Bed bug infested
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize about the condition of your stay. To make sure this doesn't happen again, our contractor will be treating the room and the area. The staff and I appreciate your comments, as it will only help us to improve. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
Cleaniness is a major factor. Poor Poor Poor The sheets were dirty. We had to call the front desk for new ones and had to change them ourselves.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. The room conditions you described are unacceptable, and I sincerely apologize for your experience. In response to your feedback, I am meeting with the team, discussing your experience, reviewing our procedures, and ensuring that they are followed. Thank you for sharing your experience with us. We would love to have another chance to provide you with a better experience the next time you're in town.
American horror Horrible
State inspection needed Arrived on Thursday evening had to call downstairs for a fork. Friday left the hotel for a date out came back room not cleaned. Called the front desk was informed me that you had to bring the towels down to the front desk to get clean towels and the rooms are only cleaned once a week. Towels and washcloths were worn, hard and grey. Found several roaches.drawers missing on furniture. This room costed over $100 a night. Horrible stay!
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Bartram Ave.
How is Extended Stay America - Philadelphia - Airport - Bartram Ave. rated?
Extended Stay America - Philadelphia - Airport - Bartram Ave. has a 2.7 star rating with 2,596 reviews.
When is Extended Stay America - Philadelphia - Airport - Bartram Ave. open?
Extended Stay America - Philadelphia - Airport - Bartram Ave. is open now. It will close tomorrow at 12:00 a.m.